Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

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1answer
2k views

Windows 7 Installer keeps popping up at startup

I have Solidworks Student Edition installed on an external drive. Every time I turn on my computer, a Windows Installer box pops up to install Solidworks, and I have to press Cancel. How can I stop ...
6
votes
2answers
195 views

Dell Inspiron 14R 5420 intermittently fails to boot

I have a Dell laptop which sometimes boots and sometimes doesn't. When it boots, it works perfectly normal. However, when it doesn't boot, it doesn't show anything on screen, the light check goes on, ...
3
votes
1answer
4k views

How to set Windows Sound default settings for a device?

In Windows Sound settings, is it possible to set the default settings for a sound playback device, such as the speaker configuration (7.1 vs Stereo) and the "Default Format" (e.g., 24 bit 48000Hz)? ...
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2answers
2k views

Dell Studio 1555 not starting up

This is a 3-year-old laptop. I never had a big problem with it until now. I updated Kubuntu the night before yesterday. And Firefox got updated to version 18 and a few other related packages got ...
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3answers
2k views

Why does my screen turn black after installing ATI on Ubuntu 10.04?

I'm having a problem installing the drivers for my video card. I've just finished installing the driver, rebooted the OS, and the monitor starts up in energy saving mode and doesn't boot Ubuntu. What ...
3
votes
1answer
2k views

Cannot see all available wireless networks?

There are two wireless networks setup in my office, a primary one and a backup. Plus there are few other wireless networks nearby. However, Windows (XP SP3) has ceased to show other available wireless ...
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votes
2answers
57 views

What do the numbers given by a BSOD mean and how do I interpret them?

I was living in the world without Blue Screens with my PC/Windows 7 x64. Unfortunately, they have visited me about month ago and they don't want to go away. I get about 1-4 Blue Screens per day. ...
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vote
1answer
42 views

Black Screen On XP Guest

Full size image I'm running Windows XP as guest on VMware Player 6.0.1, but I'm getting a black screen. The VM starts up, I see the XP logo screen as it loads, but then the welcome screen never ...
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0answers
26 views

Laptop unusually slow after being accidentally dropped. Hard drive was replaced but still slow

My laptop—a Dell 1747 i7 laptop—fell from my desk to the concrete floor of my basement office when my son tripped on its cord. As would expect, that was it for the hard disk. Luckily, though, the ...
1
vote
1answer
2k views

Why does my account keeps getting locked? What does the log Event 4648 means?

I have this problem I just cant seem to find the source. My AD account keeps getting locked. Using lockout status and looking at the netlogon log i figured out which PC it is. I know which process is ...
0
votes
1answer
3k views

Wifi network undetectable on a Lenovo G470

I have a WPA2 secured network with a visible SSID at home that works perfectly fine with a Dell laptop,a HP netbook and sundry mobile phones. When I try connecting my sister's Lenovo G470, it refuses ...
3
votes
3answers
330 views

Windows 7 BSOD 0x7A after every 1-2 hour

My computer is BSOD'ing after every 1-2 hour. It is doing BSOD randomly. When I check for solutions no solution came up. Even the xml file is not readable. I'll try to take an screenshot of the BSOD ...
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0answers
12 views

Screen Freeze solid color [closed]

I built a computer for my aunt for watching videos and doing her photography. Specs: Windows 7 Professional LOGISYS Computer CS308RD Red / Black Steel / Plastic ATX Mid Tower Computer Case 480W ...
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2answers
2k views

Why is the Windows Help & Support screen not working?

When I click on the icon in the Start Menu, the error is: The Windows Help And Support can't start A problem has occured with Windows Help And Support Center. For online help visit Windows ...
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0answers
79 views

What happened to my computer, and what are my recovery chances?

Today I was just using my computer as normal when it froze. Restarting, it froze on the windows logo (As in startup). Restarting again brought me to the "Windows failed to start" screen, where I tried ...
0
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1answer
33 views

How to determine which clients are connected to a specific port on a server [closed]

The network is Microsoft Windows but the server is running an unknown operating system. I cannot get access to a command line on the server. The server is running a custom protocol. The network ...
2
votes
2answers
2k views

Dell inspiron n5010 has failed to recognize AC adapter

Recently my dell inspiron n5010 has failed to recognize my 90W adapter (despite powering it just fine). Full error message: "The AC power adapter wattage and type cannot be determined. the ...
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votes
2answers
2k views

Error: Couldn't update to Windows 8.1 preview. How to troubleshoot?

Trying to upgrade my PC, the process goes forward but in some point, it revers back to Windows 8.0. How can I troubleshoot the problem?
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15answers
39k views

Windows 7: Wi-Fi connection drops intermittently - only returns after “Troubleshoot connection” resets the adapter

On our laptop (running Windows 7) the Wi-Fi connection drops intermittently. Symptoms: Connectivity is suddenly lost, and the "signal strenght" indicator in the tray shows zero strength and a yellow ...
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1answer
2k views

Nvidia Ion HDMI output problems with Acer Revo

I bought an Acer Revo. First I connected it to my Sony TV via HDMI output. For a few days it worked very well. Then one day when switching on the computer, it boots and the TV screen turns black ...
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3answers
2k views

Not getting any output from video card or onboard- is my motherboard dead?

Probably a lost cause, but I thought I'd ask before I start replacing hardware. I have a desktop that's been boxed up for a while, and when I set it back up I wasn't getting any video output. I ...
0
votes
1answer
44 views

Videos from website do not show in Firefox running on Windows XP

This problem shows up using Firefox 33.1.1 on Windows XP (Service Pack 3). NBA Stats allows you to review past games by watching play-by-play video segments. I use this website to cross-check my logs ...
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0answers
2k views

Old Look@LAN software gives “No packet to read” log error; then won't ping

Yes, before anyone asks the question, I'm still using Look@LAN. It's the best free network discovery and resources program I've seen (but please, if you have suggestions for newer ones, let me know). ...
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0answers
23 views

What could be the cause of white screen on my HP G6 Pavillion

TLDR: Can a white screen on a laptop be caused by overheating due to running heavy software/ gaming or is it only caused due to faulty cable connection to the screen? Long version: Around 3 weeks ...
2
votes
1answer
81 views

Solving Canon PIXMA MP190 E27 error

Suddenly our printer -- Canon PIXMA MP190 -- stopped working and it shows E27 (E ... 2 ... 7) error. From what I saw, this means Ink Absorber is Full. Most of search results recommend to put the ...
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2answers
69 views

Troubleshooting a port in a USB 2.0 bracket

I am currently troubleshooting a single port in a two-port USB 2.0 bracket (example here) that does not work. A USB bracket is a simple device (consisting only of cables and connectors) that connects ...
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0answers
48 views

Photoshop CC 2014 Boot Loop

I'm a semi-professional photographer/university student. I specialize in Studio and On Location Portraiture--mostly glamour/fashion--and freelance a bit for local paper/businesses. Some sports and ...
1
vote
1answer
330 views

High pitched whine when laptop is plugged in

My relatively new Toshiba Portege r705 laptop (running Linux) has started making a high-pitched whine when plugged in. The sound is usually only noticeable when the laptop is in use and the battery is ...
2
votes
1answer
83 views

Vista: Improving troubleshoot approach skills

I'm not a Windows SuperUser, but neither just the regular user. I don't mind browsing the Registry, using Process Explorer, reading the Event logs, (un)installing new drivers and so on, but all this ...
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1answer
1k views

No video output from motherboard. How to debug this?

I have assembled the following system: Intel g530 ASUS p8h61 m lx Corsair 2 GB WD 250 GB Raidmax 500w The system turns on but I don't receive any video output on the screen. I tried the ...
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0answers
22 views

Succesfully troubleshot my computer (maybe). What next?

So this morning my computer hang up on me and started showing weird, hardware related symptoms (I won't go into the details here). I started looking around, following the usual and careful approach ...
1
vote
2answers
134 views

Typing lag in WinXP

I'm working on a Dell Vostro 1000 laptop that has a mysterious lag in typing. You enter keystrokes and it takes a while to show up on the screen. WinXP Pro was freshly installed and the behavior is ...
0
votes
1answer
985 views

Toshiba Satellite L755 not functioning properly while charging

While charging my laptop, the touchpad becomes very jumpy and sometimes does not even go in the direction moved. The computer itself also runs very erratically. While it does this, my computer ...
0
votes
0answers
36 views

Why my Windows 8 laptop doesn't recognize any wireless device?

I got a HP 255 G2 Laptop and I installed windows 8 on it today because I want to dual boot it with a Linux distribution.Everything works fine,excepting the networking.It doesn't recognize any wireless ...
3
votes
6answers
11k views

Ext3 drive will not mount after power failure; how to recover files?

After a recent power failure which caused my linux box (Ubuntu 8.10) to rapidly poweroff twice from a normal running state, I have a drive that will not mount. UPDATE: The drive will sometimes ...
0
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0answers
46 views

CPU pins bent-ish and processor dead. Steps to take?

I have an old computer that's been non-functional for some years. Last I checked it has power and turns on, fan spins, SATA ports give power, but no video output. My assumption is that the CPU is ...
1
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3answers
117 views

PC restarts randomly for unknown reasons. Possibly hardware issue. What could be wrong?

My PC randomly restarts whenever there is load on it but not all the time. Examples are when I'm playing a game or watching a movie. Sometimes, I can get through hours of sessions and no restart at ...
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votes
0answers
30 views

Pixelation in Ubuntu 14.04

I recently installed Ubuntu 14.04 concurrently with Windows. After using it for 10-15 minutes I get a pixelated screen (see scrrenshots attached). I followed the suggestions in this forum, but it ...
2
votes
4answers
4k views

chkdsk doesn't repair the file system corruption I have, now what?

Operating system is Windows XP w/SP3. While running Paragon Disk Wiper, to clean the unused portion of my system partition of garbage, it belches and comes up with this error "Incorrect dir structure ...
0
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1answer
130 views

How much “jarring” is enough to damage a hard drive? [closed]

Roughly what amount of physical jarring is enough to damage a hard disk (like crashing the head onto the platter)? Yes, it's subjective, and all drives are rated differently, but I'm not looking for ...
0
votes
1answer
569 views

Windows audio service not starting win8.1

I have a new PC and the sound has been working perfectly (the screen flickers occasionally, but that's not for this question). The sound decided that it was going to stop working for whatever ...
3
votes
4answers
1k views

Hot graphics card while idle

Since yesterday my graphics card is quite hot even when the computer is idle. It's a notebook running windows 7, with two graphics cards: an integrated Intel, and a NVIDIA GeForce GT 540M It ...
1
vote
2answers
50 views

Diagnosing random, temporary computer “pauses”

My computer that I use every day has had the problem for over a year where periodically (between once and six times per day) it will become mostly unresponsive for a short period of time. This is ...
3
votes
5answers
10k views

Robocopy permission denied

Robocopy is preinstalled with Windows 7. I've used it many times in the past. I tried to copy a folder to a remote share with robocopy c:\source "\\server\share\path" /s /r:2 /w:2` As a result I ...
0
votes
1answer
186 views

Aborted software install - epson perfection 3200 on Windows 7 64-bit

I just upgraded to Windows 7 64-bit, and boy, this is a challenge to get old hardware to work. I tried to install my software for my 3200 perfection scanner straight form autoplay. When it tried to ...
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2answers
9k views

Toshiba Satellite C55T-A5123 Refuses To Boot DVD or USB Windows 7 Install Disk

I'm trying to downgrade a Toshiba Satellite C55T-A5123 that came with Windows 8.1 on it to Windows 7 x64 bit. I'm stuck at not being able to get it to boot the installation media. I've turned off ...
1
vote
1answer
111 views

Fix Duplicate Entries In The Add/Delete Programs List?

I made a new administrator account on Windows 8.1. I took all the files and icons on my desktop, and put them onto a usb stick. Then I deleted the old administrator account so that now I just have one ...
2
votes
2answers
470 views

Weird mouse problems. Accidental double-clicking, selection, drag-n-drop problems

My mouse has started to double click or not keep a selection. Middle click works on the 2nd-3rd try, it ruins drag-and-drops and confuses selecting with opening things. It feels like little ...
2
votes
3answers
8k views

How can I determine what is causing my hard drive to become busy/stuck?

I've got a relatively new Dell e4300 laptop running Windows 7 32-bit (fully updated). Several times throughout the day, it will seem to hang. When this happens, I'm able to move the mouse but the ...
0
votes
1answer
185 views

How to fix Physical Memory dump error during installation of windows xp ? Why PC not started?

My lenovo laptop of i 3 processor , 500 GB Hard disk and 3GB ram. It was restated contentiously and shows error physical memory dump complete. So that I format c drive and trying to install fresh ...