Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.

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4
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1k views

Static / snow on external display when waking up Mac

I have a Philips 222E display connected via a mini-DP to DVI adapter and DVI cable to a Macbook Air (mid-2011). Every time that the MBA wakes from sleep, the display shows this static: The static ...
3
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0answers
226 views

Outlook 2007 stops sending email periodically

I have Outlook 2007 on Windows 7 setup to send mail via gmail. I do this to archive the sent mail someplace searchable and off my computer. This works fine in Mail.app from my Mac and works some of ...
2
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0answers
145 views

Where are the default audio settings located?

In the audio devices Control Panel in Windows 7, there's a button titled "Restore Defaults" for any given audio device -- Where are these defaults coming from? Where are they stored (i.e., on-device, ...
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0answers
474 views

Kernel Event ID 41. My system keeps shutting off during games

here's hoping you guys can help me. This is a homebuilt system I put together myself. This is the build (I got a 7870 instead of a 7850, though): http://pcpartpicker.com/p/eZgE This error has ...
2
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0answers
796 views

Firewall blocks ICMP even with Allow rules, even when disbled

Sometime early October (right after update Tuesday???). My Window 7 home machine stopped responding to anything incoming. Effectively breaking iTunes, Sonos, TiVo Desktop, RDP etc. But all those ...
2
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0answers
2k views

My computer loses network connectivity every 30 minutes

My LAN connected PC loses network connectivity every 30 minutes. It has a static IP address and I've checked to make sure there aren't any IP conflicts on my network. If I'm streaming from that PC to ...
2
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0answers
415 views

Macbook Air's display won't turn off when lid is closed with external display

This highly annoying problem started recently on my MBA: when I connect it to my external display and close the lid, the screen doesn't turn off. The same occurs if I wake it up from sleep into this ...
2
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0answers
1k views

Fixing a broken NTVDM

Problem: About a week ago, the NTVDM on an XP installation broke. Symptoms: The first symptom was that a 16-bit executable that is run during an auto-run batch file would hang and peg the CPU at ...
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0answers
253 views

Need technical info on NEC FC-9801V “factory” computer

A friend has an obsolete Japanese CNC metal-working machine which is built around an NEC FC-9801V "factory computer". The FC-9801V is a V30-based machine similar to the very popular (in Japan) ...
2
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0answers
786 views

No Audio Output Device is installed

this is an intermitent problem in my Sony Vaio model PCG-5K1L. I keep on getting a "No Audio Output Device is installed" when hovering my loudspeaker icon in Windows Vista. I have tried System >> ...
2
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0answers
485 views

BSOD Before Windows Will Loads - Graphics Related

Alright deep breath here: (Windows 7 Home Premium 64 bit btw) Today I installed Star Craft 2 Beta. After trying to log in, it had some issues where it said my device stopped working (referring to ...
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59 views

WTP - Creating an Answer File for WindowsUpdateDiagnostic.diagcab

I am attempting to script the install of the WindowsUpdateDiagnostic.diagcab sourced here: http://support2.microsoft.com/kb/971058/en-us?p=1 msdt.exe /cab "%~dp0WindowsUpdateDiagnostic.diagcab" -af ...
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0answers
371 views

Outlook 2013 updating inbox but no new items

I have Outlook 2013 with an Exchange account configured. Nothing has changed but suddenly I am getting the message "UPDATING Inbox (980 MB)" in the status bar. There is constant progress in the ...
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0answers
1k views

Can the wifi connection still be poor even if I have many bars?

On my Windows computer, the wifi indicator shows 4-5 bars out of 5 most of the time - I conclude that the signal is strong. My internet is occasionally very slow - between 1/5th and 1/100th ...
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0answers
135 views

Lenovo G570 restarts randomly

My Lenovo G570 began to randomly restart once or twice a day about two weeks ago. It stopped for a few days and then started doing it again. I don't get a BSoD, it just restarts and gives me the ...
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0answers
19 views

Possible to determine what shell extensions are slowing down Windows?

Other than systematically disabling/enabling shell extensions, piece by piece -- Is there a way to measurably determine if/what shell extensions are bogging down the right-clicking of files/folders ...
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0answers
2k views

Avast Antivirus Free Edition produces error code 0x80046401. All shields are down. How do I enable protection again?

All the shields of Avast are disabled. The GUI module reports, "The avast! antivirus is off: Start" I can not manually enable Avast and when I try to do that, I get an error code: ...
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0answers
927 views

nVidia GTX 650 doesn't display any output after installing drivers

I have a nVidia GTX 650 that works (displays video output) before installing the driver, albeit with limited resolutions and no Aero Glass theme effects etc. When I install the driver, there is no ...
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0answers
39 views

CD Rom Door Does Not Shut

My CD ROM door only remains closed when the computer is turned (Off) or if I am playing CD music Disc. I tried programming my computer because Windows Media Player refused to burn my CD's. I did ...
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0answers
60 views

Monitor not receiving any picture data from computer?

I cannot get a picture to display on a monitor for my Mac computer. I formatted the hard drives (couple passes with 1's and 0's) and now I cannot get the monitor to display a picture. I know the ...
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0answers
142 views

Very odd Windows WiFi connection issue

First time posting here, so sorry if things aren't in the usual format. Issue: Working on a friend's laptop with WiFi issues. Laptop can connect to my WiFi network with no issues, but refuses to ...
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0answers
79 views

Shared drive/Folder issue

I have over 6 computers that are not listed on a domain, just normal local logins. There is one computer which is called User-PC which has a RAID Array. We also have another computer called TV-PC ...
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0answers
74 views

Does Windows 7 have some type of invisible “mini” BSOD?

The oddest thing just happened, and I've never seen it before -- I was right here on my computer (Win7 Ultimate x64), merrily programming along in Notepad++, when all of a sudden, Windows seemed to ...
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0answers
91 views

troubleshooting steps for nonworking netbook

I've got an old Acer AspireOne that's been sitting around with a power connector issue for a couple of years. I finally bought a new whip for it and now it's got power, but the netbook itself won't ...
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0answers
71 views

Windows Live Mesh has been using full CPU for 4 days and has sawtooth memory usage

My Windows Live Mesh install has been using a full CPU core non-stop (including overnight) for more than 4 days now. I've rebooted the PC a couple of times during this time period, but the MOE.exe ...
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0answers
220 views

How to find out which program prevents monitor going to sleep on Windows XP?

On a machine running Windows XP I have the problem that the monitor often does not enter standby/sleep mode. I guess this is caused by some program that is running, because it reliably works if I ...
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0answers
781 views

TS Printer Redirection Issue

I am stumped by a printer redirection problem we are having on various PCs throughout our network. We use RDP (Server 2008r2) to have users log into our farm and access our ERP. Since we have ...
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0answers
84 views

Unable to launch apps from GUI, Start menu empty

My buddy was cleaning his computer, which runs Windows XP SP3, trying to get it to run faster. He apparently deleted something on the system level that left Windows in an unusable state. The system ...
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0answers
167 views

Troubleshooting Desktop That Can't Connect to Internet through Any Adapater, Even on Different OSes

I have a Windows 7 machine that also has Ubuntu on it. Yesterday the NIC spontaneously crapped out. I went and got a Dynex PCI NIC and set it up, my computer now finds networks but lists them as ...
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0answers
510 views

How to monitor data exchange performed over Citrix Virtual Channel?

Please, suggest a way to monitor data being passed over a named virtual channel between the Citrix ICA client machines and Citrix Server. Any hints on how it can be done externaly, e.g. with a ...
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0answers
454 views

Preventing Internet Explorer from “remembering” an old SSL certificate

A website I'm using has switched recently from a GoDaddy SSL certifcate to a StartCom certificate, which works fine in most cases. The original GoDaddy certificate expired last year. However, in ...
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0answers
2k views

Suddenly my PC stops recognizing PCIe video card

My PC specs: Intel Core i5 2400 Intel DH61WW Motherboard 4 GB RAM 500 W Gigabyte PSU XFX GeForce GTS 250 Windows 7 Ultimate Custom make, bought on July 2011 except the graphics card, which I bought ...
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0answers
1k views

Why do I have to replug my headphones every time I restart/wake-up my computer?

I just recently bought a new computer (CyberpowerPC Gamer Xtreme 1321). If I plug-in my headphones or speakers a pop-up comes up asking if it's a microphone or headphones I'm plugging in. I always ...
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0answers
447 views

Screen goes off for ~20 Seconds after Windows 7 splash screen

A strange thing I have noticed is the following. When booting Windows 7 x64 on my Thinkpad e520, right after the "Starting Windows" screen (glowing windows flag) my screen goes blank for 10-20 seconds ...
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0answers
73 views

Why does Internet Explorer give me pop-ups while using Firefox?

When I'm browsing with Firefox, I often get pop-ups from Internet Explorer. How is this possible? When I then start Internet Explorer, I get a message that I have arrived on an incorrect homepage. ...
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0answers
262 views

Linux: X11 is using up 50% of one of my CPUs and lagging terribly

I have been running my Ubuntu Linux Machine recently on powerful hardware (much more powerful than my last machine at any rate) and I have noticed that after some time all of a sudden X11 starts to ...
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0answers
143 views

Google Notifier hangs on sign-in, must be force-quit (Mac OS X)

OS X 10.6.7 and GN 1.10.7. It was working fine. Then suddenly it started hanging whenever I tried to sign in, regardless of which account. Just gives me the spinning loading icon (not spinning ...
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0answers
70 views

SATELLITE M40X-129 GR, display is not turning on. How do I troubleshoot this issue?

Greetings, I have a SATELLITE M40X-129 GR. The laptop was working. I decided that I want to remove the OEM windows and go for a linux distro. I got the dvd of a linux distro, restarted the laptop, ...
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0answers
866 views

Comtrend 536+ selectively blocks web pages when using it via wifi. No problem whatsoever via LAN

I've just obtained a Comtrend 536+ ADSL2+ router and I've easily managed to setup a proper LAN/wifi configuration for my home machines, laptops, smartphones and such. I'm more than used to do it. The ...
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0answers
776 views

Macbook Pro won't turn on

The macbook pro (just over a year old, so just out of warranty) won't turn on. The battery is full, and the power cord lights up with an orange light. Pressing the power button does nothing, but if ...
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0answers
179 views

Scanning on the HP PSC 1401 without a cartridge installed

Is it possible to scan documents using the HP PSC 1401 combination printer/scanner if there is no printer cartridge installed? When I turn it on (without a cartridge) the "no cartridge" light blinks ...
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0answers
533 views

HP MSS EX485 no drives lights, no physical drive found

My HP EX485 stopped working about a week ago. It has one factory Seagate 750GB and 2 WD 1.0 TB drives with the factory processor. I removed all but the factory installed Seagate 750gb, Barracuda ...
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0answers
119 views

PC only boots from Linux-based media and won't boot from DOS-based media

I have this problem where the PC only seems to boot from a floppy disk or CD if it was created as a Linux-based bootable media. If it was created as a DOS-based bootable media the system just freezes ...
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0answers
678 views

How do TAB & SHIFT-TAB get reversed in Entourage?

In Microsoft Entourage, I can use Tab to move the highlighted selection from "Inbox" in the left-hand column: ...to the list of email in my inbox: And Shift-Tab returns the selection to the ...
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0answers
556 views

Monitor goes black for a few seconds

I have a Hanns G 28" monitor, Model # HG281D It has its issues (viewing angle sucks) but has been functional and solid, great for desktop stuff. Worked without any sign of any problems for 6-12 ...
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0answers
19 views

Startup issue with custom built PC after installing a new PSU

I have a custom built PC with an AMD 6150 processor and an AMD 970 motherboard, Radeon HD 6850 GFX graphics card, 16GB Ripjaws 2133 MHz RAM and a crappy 500 watt power supply. It works fine, but the ...
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0answers
12 views

Windows Service Startup Type change history/log

I have a PC where I suspect some Windows Services (from Services.msc) have been changed. I mean the "Startup Type" from Automatic -> Disabled, or some other change of the startup type. Is there an ...
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0answers
24 views

system thread exception not handled) 'iastor.sys

While installing ubuntu alongside with with win 8. laptop was off because low of battery. After I start laptop I got this blue screen and it keeps restarting in loop. I can access the boot menu by F10 ...
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0answers
15 views

P5K with any network adapter - losing Internet connection on high transfer rates

(In the sequence/answer of/to this post) I have a P5K since they were released. Started having that issue with my first Win7. My solution at that time was some driver that didn't have that issue, I ...
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0answers
16 views

Troubleshooting latency spikes

I have a friends laptop here which she asked me to take a look at. The trouble is that she constantly has trouble with her internet connection - cable not connecting trough LAN interface and wi-fi has ...