For questions on how to remove viruses and other malware from a computer—be sure to read http://superuser.com/questions/100360 before asking

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2
votes
1answer
36 views

Quarantine USB Drives [on hold]

I work for a company that provides managed IT services for our clients. Recently we've had increased response to ransomware and other malicious viruses on our clients PC's. When we send engineers to ...
0
votes
2answers
35 views

Spacebar Bugged? automatically closes applications

pressing the space bar causes programs to close. I don't know if it's a virus or what, already ran AVG anti-virus scan and it didn't help. It looks like when i click the spacebar this opens up and ...
0
votes
1answer
48 views

How to track down a process or potential virus that is eating my bandwidth on Windows 10?

I'll try my best to explain. I was on a rush today, so I downloaded something from a source I didn't know. I didn't double check (yep, my bad) and run the executable. I didn't explicitly run it as an ...
0
votes
0answers
27 views

Is it possible that I got a virus without clicking what I downloaded? [duplicate]

A couple of days ago I accidentally downloaded a file that looked very shady. My antivirus (Avira) pinged me that the file was suspicious, so I immediately deleted it, and then cleared my browsers ...
0
votes
0answers
17 views

DNSUnlocker ads in Firefox

I'm getting bombarded with ads in my browser "Brought to you by DNSUnlocker". This seems to only be effecting one site, and only in Firefox. The site however is a local development version of a site ...
199
votes
1answer
24k views

I am a victim of the Petya ransomware. Is there a solution to decrypt my disk?

My computer got encrypted by the Petya ransomware. After a long search I could not find a solution other than using file recovery software. This helps a bit, but I am wondering if there is a way to ...
0
votes
1answer
65 views

Every time I boot my pc a website loads

the website is http://gameloft.name/ obviously a malware but I did run programs like rkill (http://www.bleepingcomputer.com/download/rkill/) Then adwcleaner then spybot then browserbased scanners ...
5
votes
1answer
238 views

Can my Linux-mint become vulnerable after updating?

According to Linux Mint's blog post: The website of linux-mint is hacked and some ISOs are replaced with backdoored operating system. I am installing my operating system from a few weeks ago. ...
1
vote
2answers
48 views

Should quarantined files be deleted?

Windows Defender detected a virus on my computer and quarantined it. Is it better to leave it as it is or to delete it? In general, what are the circumstances under which one must not delete ...
0
votes
0answers
20 views

Infested with White Screen Virus? [duplicate]

A few days ago my screen turned completly white and I was not able to do anything. I had to kill my PC with the power-button and restart it. Everything worked fine so I thought is was just some kind ...
0
votes
1answer
122 views

Adware, malware popups and redirects [duplicate]

About a week ago, while browsing the internet - with my Lenovo S860 / Android / Chrome -, some popups came out, and initially i thought that the site has some ads, but it was something else. I've ...
1
vote
0answers
94 views

Noad steep tv ads running on PC

I have ads playing in the background of my PC. In the task manager there is a process named noad steep tv. If I try to end it, it just reappears after a few minutes. My antivirus doesn’t find anything....
1
vote
1answer
60 views

What kind of virus is this? Avast does not recognize it. [duplicate]

From time to time, a popup like this popups up and installs some random app. I scanned my PC with Avast, but it did not recognize any threat. And how to remove it?
0
votes
0answers
32 views

Trogan.GenericKD keeps appearing - worth wiping machine?

As the family tech support, I got a call when my folks started having some classic signs that they somehow got a virus. They have Sophos installed through a work program, but I guess it did not catch ...
0
votes
0answers
43 views

Possible Virus attack [duplicate]

Recently I scanned my Windows PC using Avast and it showed the presence of some weird malware in the result. It couldn't remove all of them nor it could move all the malware to the chest. Now I am ...
0
votes
1answer
83 views

Computer possibly hacked. Now what

I think someone somehow managed to gain remote access to my computer and was able to log into my ebay account and purchase some stuff. I was noticed the suspicious activity, and yanked the power cord, ...
4
votes
1answer
225 views

What is the command for removing windows shortcut virus?

We have to insert our pendrive (flash drive) at cyber cafes or other public places. So, it is almost impossible for us to ensure that systems we plug into are malware-free. As a result, we experience ...
0
votes
1answer
172 views

Weird redirects

We are getting a weird redirct from black-face.com (which I needed for a school assignment) to some other pages always flashing through zeroredirct1 (dot) com. On other computers, it happens for other ...
1
vote
1answer
3k views

Will upgrading to windows 10 from 8.1 remove the existing virus and malware..? [duplicate]

I am using Windows 8.1 and I believe that it's been infected. I wanted to format it but I haven't backed up the files . will upgrading to windows 10 remove the virus ? Or is there any other way I can ...
1
vote
2answers
164 views

Files disappeared from memory stick

I worked on some documents on my memory stick and then most of the files on it disappeared. The system shows these stats for the stick: capacity 59.6GB, used 51GB, free 8.58GB That seems ...
0
votes
2answers
76 views

Unrecognised Executable taking 100% CPU

I'm fairly often getting an executable called NMC.exe taking 100% CPU on my Windows 8 (now 10) Laptop. NMC is the name of my System, I'm not sure if the naming is coincidental or if it is malicious ...
0
votes
3answers
15k views

smartsputnik.ru became my default search engine, replacing Google search [duplicate]

I had a major problem trying to get smartsputnik.ru from being my default browser. I'm pretty sure that it came from some weird Japanese game my neighbor's kid downloaded recklessly from some site. ...
1
vote
3answers
166 views

How can I safely do a complete hard disk drive wipe and Windows 7 reinstall due to a virus? [duplicate]

I have a Dell inspiron 1545 running Windows 7 professional and I have recently fallen victim to a Trojan virus that has somehow managed to surpass AVG, ZoneAlarm and Malwarebytes too! I have tried ...
6
votes
3answers
7k views

Windows 10 'Reset this PC' effective for removing malware?

I've long fallen back on reformatting my hard drive whenever I've got a virus/malware/spyware, but now that I've upgraded to Windows 10 can I put those days behind me because of the 'Reset my PC' ...
1
vote
1answer
156 views

Handle a virus infection by Trojan-Spy.Win32.ZBot.a [duplicate]

Since a couple of days I have a prompt from my KIS 2016 saying that he found this Trojan in MEM. I try to clean and restart the PC, all goes well, but in a while this message appears again. I have ...
1
vote
1answer
800 views

I uninstall DNSUnlocker, but its adware still terrorizes my PC [duplicate]

These DNSUnlocker things are everywhere on every page on my PC. I don't even know how it even got on my system. After finding it in control panel and uninstalling it, it seems to still terrorize my pc,...
2
votes
1answer
77 views

Malware is causing Google Chrome to forget user data [duplicate]

I have a laptop with Windows 8.1 and every time I restart the computer it's like Google Chrome reinstalls itself from scratch. My browsing history, download history, extensions, themes, etc... all ...
0
votes
0answers
80 views

explorer.exe fails to load

I have a VAIO notebook with Windows 7. It's a few years old. Today I wanted to start it and the Windows UI doesn't start. Windows memory diagnostic finds no errors. explorer.exe fails to load. The ...
0
votes
0answers
48 views

Unable to remove MiuiTab from my PC [duplicate]

Recently I used internet so much. Also, I have downloaded a lot of things. But now, I noticed that many ads are affecting my PC. Finding a bit and researching told me that I have download a thing that ...
0
votes
0answers
177 views

how to detect and eliminate suspicious activity on the computer

I have a particularly weird problem on my Windows 7 desktop pc running on an Intel CPU with a Gigabyte motherboard and CorsAir smps. Here are a few observations which might be connected to the bigger ...
0
votes
2answers
786 views

Can I decrypt files hijacked by BitCryptor ransomware?

BitCryptor has encrypted my files. I have backups of mostly all my files. But I'm curious if I can decrypt my files without paying the ransom.
0
votes
1answer
113 views

How to remove viruses on macs?

I think that my macbook pro had a virus since all issues that it had disappeared after I restored it to factory settings. i would like to know how to remove viruses without resorting to this extreme ...
0
votes
1answer
374 views

Virus changed folder to executable

I loaned my flash drive to someone who used said drive on a Windows machine infected with a virus. My flash drive subsequently got infected with a virus that changes folders to executables. Research ...
0
votes
1answer
497 views

Folders are showing as shortcut inside folders [duplicate]

Every folder in my computer has a shortcut to the same folder inside the folder. Please see the below picture: How do I resolve this?
1
vote
2answers
354 views

Cryptolocker virus removal

I am facing cryptolocker virus problem, I have tried decryptcryptolocker website but it did not work. In the below link you will find an example encrypted file in my pc. https://docs.google.com/...
0
votes
2answers
14k views

Service_KMS.exe Trojan [duplicate]

I found out recently that my computer is afflicted with the Service_KMS.exe Trojan. I detected the Trojan with Avast Free Antivirus. After running a boot-scan Avast deleted the files associated with ...
0
votes
2answers
328 views

windows8 windows explorer automatically change its view mode to “detail” and sort by “name”

windows8 windows explorer automatically change its view mode to "detail" and sort by "name" automatically every once in a while, this happens only in my download folder which is placed in the default ...
0
votes
1answer
120 views

how to remove soavee on?

Thought I had it removed before but now it's back, tried the following: Removing the extension from Chrome. Disabling the extension and then removing it. It's not installed in Windows The ...
-1
votes
1answer
242 views

The eval(base64_decode()) virus has infected a server. Would removing executable permissions help solve the issue?

The eval(base64_decode()) has infected a server. This is a PHP virus that uses the eval function in PHP and replicates itself to all the PHP files on the system as far as I'm certain. Would removing ...
0
votes
1answer
160 views

Suspected Malware: Computer turning off all forms of virus protection automatically

I'm running windows 8.1 and very recently I got error messages saying that I had no virus protection on. I had windows firewall, avg free and spybot search and destroy running. All were turned off and ...
1
vote
2answers
3k views

Osx.Trojan.Genieo, what to do?

I ran ClamXav on my Mac today. What do I do now, in particular with regards to the Osx.Trojan.Genieo? I deleted both .dmg files (InstallGenieo.dmg and InstallGenieo-2.dmg, both dated 13 Nov 2013 ...
4
votes
1answer
13k views

007guard: What is it, is it dangerous, and can it be removed?

Since some time, I've been running Spybot S&D and AVG AntiVirus, both completely updated to the latest versions. During a regular check of my system, I found a huge amount of connection attempts ...
1
vote
2answers
133 views

Cleaning up an infected computer? [duplicate]

I need to clean up my folks’ Windows Vista laptop, and I haven’t done it in years. Normally, I would install AVG antivirus, look through msconfig and remove non-essential start-up programs, and then ...
0
votes
1answer
43 views

How to find which process closed a specifc application on Windows 8

My system starting behaving "weirdly" after installing a software on my Windows 8 laptop. I noticed for example some hidden program closes some of the softwares I start like VLC and Task Manager. It ...
0
votes
3answers
6k views

How to remove the pen drive shortcut virus> [duplicate]

Background: I have the common Pendrive Shortcut virus(creates a shortcut within the pendrive), Question: How can I remove it? Some additional info: There is a hidden .ini file included with the .lnk ...
0
votes
0answers
72 views

Rootkit I can not find.

I am running windows 7 ultimate. Chrome Browser. and advance system care. I have run every malware scanner I can find and all the rootkit scanners as well. Nothing seems to be able to find this thing. ...
0
votes
1answer
11k views

Computer has become very slow and unresponsive

I have noticed recently that my computer has become very slow and unresponsive, and I'm not really sure why... I have run scans using AVG Antivirus 2013 (with the latest definitions) and Ad-Aware (...
0
votes
12answers
17k views

Qvo6 and start.qone8 removal

It seems like I contacted some kind of chrome hijacker which changes my homepages to start.qone8.com and qvo6.com. This always happens when I connect with my google chrome account. I removed the file ...
-1
votes
2answers
5k views

is bleeping computer a safe website to ask for virus removal? [closed]

I was lurking to this section http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/ and they always ask you to install something but users there seem to solve ...
0
votes
1answer
1k views

How do I find the source of my virus that creates popups when new programs start up [duplicate]

I have a virus on my windows computer. It seems to create new chrome tabs when I start using a new application. For example, if I go to Youtube and I start up flash, it may create a new tab. When I ...