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Open your Contacts folder. To do so, type Contacts or shell:contacts in the Start search box, and press {ENTER} Select all files in the Contacts folder. Click "Export" button in the Toolbar. Select whichever format (.vcf or .csv) you'd like them exported to, and set the destination folder. The resulting file can be imported to Google Contacts.


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The easiest way is to do it via CSV files Export your contacts to a CSV file, probably easiest via your mail client (like Outlook). If you don't have Outlook, you can download Live Mail for free. Then you can import the CSV file into the Google contacts.


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I have been informed that this was not an issue with the machine at all. the user was adding contacts to the wrong "Contacts" folder in outlook... this meant that they were not in the "Lync Contacts" folder hence they were not updating in Lync. I was told that the contacts were being added correctly so this completely slipped under my troubleshooting ...



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