First of all wish you a very happy belated new year. I am a commerce graduate and have more than 10 years of experience in various fields in which I was associated with the ITES/BPO sector for last 5 years. I have worked with organisation like Wipro BPO Ltd - Kolkata, Satyam BPO Ltd. - Hyderabad and IBM India Pvt. Ltd. - Bangalore as a Quality Analyst.
I have been trained in Six Sigma & LEAN Methodology during my tenure with Satyam BPO Ltd & IBM and am a certified Quality Analyst, certified by Verizon ISP along-with Satyam BPO Ltd.
Since past two years I have been searching a job of similar profile irrelevant to package as Kolkata is my home town and after my father's demise I have to look after my mother who is suffering from Cancer since 2006. However in Kolkata what I found is most of the call centers are operating as an outbound call centers and are not following any of the IT Policies such as Data Security Act, Information Security Act and similar other policies, because of which I am not interested in joing such firms or organisation as they are deleberately fooling offshore customer in the name of providing technical help. What I found was they use an illegal software created by some of the IT experts where they take remote access of the Customers Desktop Screens without even using any verbiage. Once they get the access of the screen what actually happen's is the customer would be able to view his desktop as it does and will not be able to view what the agent is doing. Because the screen which the agent gets provides complete access of the customer's system where they download free or trial version of security software and rename it with the help of google and similar other search engines. Once they install the software, they advise the customer to re-start the computer which would reflect an icon of the downloaded software, which the customer feels has been provided by the helpdesk agent or organisation. Apart from this the number provided by them most of the time is not answered as it generated deliberately for convincing the customers. Apart from this the chat help service provided by them is common for example if I type a question and on the other end even you type your question we both will be able to see our questions. So after coming across such activities peformed by most of the small scale and medium scale call centers I have decided not to join such companies as it is against my ethics and principles.
Hope you will understand my situation and try to help me out to sort out this matter at the earliest possible. Looking forward for your co-operation, and awaiting for your response. Please feel free to revert for any further help on my provided mobile number (24X7) or via below mentioned email, as this needs to be stopped immediately.
Kamal Khokhani Mobile: +919038913953 Email: k.khokhani@ yahoo.com (Please send your reply at this id) Landline: +91-33-24541167