Am an hard working IT professional with experience of providing excellent first line technical support in an international IT training company. I am always enthusiastic about taking on new challenges in order to improve my interpersonal and professional IT skills. I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, software and notebook computers. In my previous roles, I have solved technical problems via phone and email. I possess a unique talent of explaining highly complex technical information into terms that are easily understandable to people with little or no IT skills. Furthermore, I am a multi-task oriented person who enjoy challenges, and continually stay abreast of the latest advancements in the IT field.