200 reputation
1212
bio website cantabilesoftware.com
location Sydney, Australia
age
visits member for 5 years, 2 months
seen Aug 5 at 22:39

Jun
27
awarded  Student
Jun
27
awarded  Teacher
Sep
1
revised How to diagnose remote assistance problem
Added more information
Sep
1
comment How to diagnose remote assistance problem
I've attached a screenshot and some more information to my original post. I've also tried the netsh command, still no go.
Sep
1
revised How to diagnose remote assistance problem
Added screen shot
Sep
1
comment How to diagnose remote assistance problem
Hi John, thanks for your offer to help. So I just tried it again and this time I get nothing, no error at all. The exact text of the message I was getting before was "the person you are trying to help isn't responding". I checked with my wife, she saw nothing on her screen that suggested she was supposed to do anything. If I can get a screen shot I'll post it later. Very frustrating that there's no way to diagnose this.
Sep
1
comment How to diagnose remote assistance problem
Yep, I've checked that and it's on.
Sep
1
revised How to diagnose remote assistance problem
Added more info...
Sep
1
comment How to diagnose remote assistance problem
I've just tried ShowMyPC which is based on VNC and it works, but I'd still like to figure out what's wrong with RA - it's just bugging me.
Sep
1
asked How to diagnose remote assistance problem
Sep
1
accepted Windows 7 VPN stops web browser
Aug
28
comment Windows 7 VPN stops web browser
Right, but I needed the Wins thing to get name of work machines working. Thanks.
Aug
28
comment Windows 7 VPN stops web browser
Right, but I needed the Wins thing to get name of work machines working. Thanks.
Aug
28
answered Windows 7 VPN stops web browser
Aug
27
asked Windows 7 VPN stops web browser