0

Every time I open System Properties explorer crashes. I'm working on getting Windbg to get a better reason behind it but here is the Event Viewer log for now.

Faulting application name: explorer.exe, version: 6.1.7601.23537, time stamp: 0x57c44efe Faulting module name: ntdll.dll, version: 6.1.7601.23915, time stamp: 0x59b94ee4
Exception code: 0xc0000374
Fault offset: 0x00000000000bf3e2
Faulting process id: 0x1218
Faulting application start time: 0x01d353bbc088d711
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0f8b0361-bfaf-11e7-a61c-101f74c6c2a1

Here is a link to the "Report.wer" Whatever that is.

I just checked the event viewer again and ntdll.dll has been causing problems with not only explorer but "DllHost.exe", "Fuel.Service.exe"(AMD Graphics related) and "HPSFUpdater.exe" Other than that I've been having this error about my Bluetooth adapter that could be related

Faulting application name: CsrBtOBEXService.exe, version: 2.1.63.0, time stamp: 0x4f68683b Faulting module name: CsrBtOBEXService.exe, version: 2.1.63.0, time stamp: 0x4f68683b Exception code: 0xc0000005 Fault offset: 0x0000000000006f58 Faulting process id: 0x6ac Faulting application start time: 0x01d35049edb6d03b Faulting application path: C:\Program Files\CSR\CSR Harmony Wireless Software Stack\CsrBtOBEXService.exe Faulting module path: C:\Program Files\CSR\CSR Harmony Wireless Software Stack\CsrBtOBEXService.exe Report Id: 85cedec4-bc54-11e7-85a6-101f74c6c2a1

I have tried sfc scan and chkdsk and didn't do anything.

Any help would be greatly appreciated. Thank you.

P.S. I just found out I can't even download the Windbg because ntdll.dll won't let me install Visual Studio!

Improve this question
5
  • So the first step, and something that you must do if you want to solve your problem, remove the Harmony software you have installed on your system.
    – Ramhound
    Nov 2, 2017 at 12:00
  • 0xc0000374 = STATUS_HEAP_CORRUPTION. you need to apply app verifier. with my .reg file you get crash dumps in C:\localdumps. copy them to a second PC and analyze them here with windbg
    – magicandre1981
    Nov 2, 2017 at 16:22
  • @Ramhound, I just did that and nothing seemed to change, I also just found out that I can't open AMD Catalyst anymore due to the same issue with everything else.
    – Joseph Steinruck
    Nov 4, 2017 at 6:52
  • @magicandre1981 To be completely honest all of that sounded like jibberish to me but you seem to be asking to use winbg and app verifier, I said in the "P.S" statement that ntdll.dll won't let me download visual studio which is what i believe installs winbg or something like that. Either way I know i need visual studio to get winbg which i can't download. Thank you for trying to help though.
    – Joseph Steinruck
    Nov 4, 2017 at 6:58
  • use an USB drive with portable 3rd party file manager and only copy the dmps to the drive and analyze it on 2nd PC.
    – magicandre1981
    Nov 4, 2017 at 7:07

1 Answer 1

Reset to default
0

It turns out that my problem was outdated graphics, I updated it along with a bunch of others and I haven't seen a problem since. Thank you for your support and to who ever else is having this annoying issue I wish you the best of luck.

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .