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I tried to install Windows 8.1 from the Windows Store and got the error 0x80070002. It seems that this error means that the download was not completed.

  • I tried to restart the installation
  • I tried to clear the windows store cache
  • I tried to delete every thing in the C:\Windows\SoftwareDistribution\Download folder
  • I tried to do a clean boot

It always fails with the same error.

As a workaround, is there a way to download windows 8.1 from somewhere else than the windows store?

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    You have to have a MSDN Subscription to download the ISO files. Other than this, you will need to obtain a retail copy of Windows. The Windows Store is typically the only way to upgrade for most users.
    – kobaltz
    Oct 18, 2013 at 16:07
  • Which is not very practical when the Windows Store fails.
    – Benoit_Plante
    Oct 18, 2013 at 16:26
  • @cmoibenlepro - Between the answers superuser.com/questions/661261/… and superuser.com/questions/650019/… you are able to get the .iso from Microsoft, burn it, then install it.
    – Ramhound
    Oct 18, 2013 at 16:51
  • I read those 2 threads, but I can't download an .iso since I do not have a MSDN subscription.
    – Benoit_Plante
    Oct 18, 2013 at 19:04
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    Do you have multi-bootable partitions? If yes, mark your Windows partition as "Active". That did the trick for me...
    – user265143
    Oct 20, 2013 at 0:42

3 Answers 3

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Do you have multi-bootable partitions? If yes, mark your Windows partition as "Active". That did the trick for me... – rlyeh

after trying several solutions found on the web (deleting dowload folders, desactivating antivirus...), The solution above just worked fine. Not even necessary to reboot. Thanks

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Agafous's solution was spot on. It seems to be that in Windows 8.1 upgrades, it freaks out if you have your primary hard disk partitioned in such a way that your primary boot partition isn't necessarily your first partition on the disk - this is the case with large vendor desktop PC's from the likes of HP and Dell who tend to have 'recovery' partitions on the disk.

I ran into this same problem on my Dell E9900SF desktop PC but didn't have an issue whatsoever on my ASUS laptop. I found this page and the solution worked.

If you want to know how to make a partition active, here is a write-up on how to do it in Vista: http://windows.microsoft.com/en-au/windows-vista/mark-a-partition-as-active

Win 8 is very similar - go to Control Panel\All Control Panel Items\Administrative Tools and select "Computer Management" to find where you need to be, then follow the instructions from the link above from there. You'll be fine.

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There's a folder C:\$Windows.~BT where the update is downloaded. Deleting this folder lets you start the download process again in the windows store.

Update 1: it lets you download the update again, but the installation still doesn't work.

Update 2: from the setuperr.log in C:\$Windows.~BT\Sources\Panther

SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]    
SPGetCurrentOSGuid: BCD Open failed. Error: 0x00000002[gle=0x00000002]
Cannot get the current OS GUID. Error: 0x80070002[gle=0x00000002]
CSetupPlatform::ResurrectNewSystem: Failure: Win32Exception: 
\\?\C:\$Windows.~BT\Sources\newsystem.dat: The system cannot find the file specified. 
[0x00000002] __cdecl UnBCL::FileStream::FileStream(const class UnBCL::String *,enum UnBCL::FileMode,enum UnBCL::FileAccess,enum UnBCL::FileShare,unsigned long)[gle=0x00000002]
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  • Tried that, the download restart, but the installation still fails with same error 80070002.
    – Benoit_Plante
    Oct 19, 2013 at 16:15

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