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I have a HP G42 351TX laptop. It gets powered on but without display. When I connect any external monitor via VGA cable it boots up but crashes with BSOD MEMORY DUMP. It is dual boot machine with windows 7 and windows 8.1 installed on it.

Windows 7 boot error Windows 7 boot error

Windows 8.1 boot error Windows 8.1 boot error

I have done some research on google for this error code and its related to AMD Drivers but why is my internal display of laptop not working?

I have also tried Safe Mode option but that does't seems to help as computer restarts immediately after BSOD error.

Any help?

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  • Is there any further information on the error message? Can you take a photo of it or something?
    – Burgi
    Nov 25, 2015 at 10:41
  • Sure let me take a screenshot and post it.
    – anonymous
    Nov 25, 2015 at 11:22
  • I am getting any option to upload images.
    – anonymous
    Nov 25, 2015 at 11:40
  • Upload your image to Imgur and you will get a link you can share. Edit your question to include this link and someone with sufficient reputation will inline the image for you.
    – DavidPostill ♦
    Nov 25, 2015 at 12:30
  • What are the full BSOD error messages? BlueScreenView should provide this information. Please edit your question to include this.
    – DavidPostill ♦
    Nov 25, 2015 at 12:30

1 Answer 1

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This looks like corrupt or missing graphics drivers. The HP website for this laptop is pretty useless but a little searching provides us with the GPU inside it: ATI Radeon HD5430

You can get the latest drivers from the AMD website. Give them a try and you should find your graphics is restored to normal.

EDIT Apparently this BSOD is occurring almost immediately after Windows has finished booting.

If you hold F8 on boot you can enter safe mode and try it there. Safe mode uses a reduced driver set and puts less stress on the system, this might make it stable enough to perform the driver update.

You could save yourself some time by downloading the drivers on a different PC and using a pendrive to transfer them across.

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  • Sir how would i be able to get into the system assuming that my computer restarts as soon as the BSOD appears.
    – anonymous
    Nov 25, 2015 at 14:30
  • Does it BSOD as soon as Windows is finished loading or a short while afterwards? If the latter you will have to be quick!
    – Burgi
    Nov 25, 2015 at 14:32
  • Is there anyhow i can boot into windows and update the driver?
    – anonymous
    Nov 25, 2015 at 14:34
  • The final option is to reinstall the PC.
    – Burgi
    Nov 25, 2015 at 14:46
  • This is some hardware fault as i have tried booting up without hard disk as well as after re-installing operating system. The internal display doesn't come up.
    – anonymous
    Nov 26, 2015 at 0:00

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