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So this is a long story, but my laptop that was running Windows 10 crashed about a month ago and when I tried restarting my laptop, it got caught in a boot loop.

To get out of the boot loop, I went into safe mode and tried to type the password, but nothing would happen. My keyboard was fine, so I tried to reset my laptop completely. I wiped the hard drive half way, but then it stopped and said an error occurred to I went to try it again with the F-function and it went halfway again and said an error occurred.

So with the F-function I went into advanced options then I saw an option that said 'Maintain your PC' so I clicked on it and it told me that it would wipe the whole hard drive so I clicked OK then it started. Once it finished my laptop restarted.

When I booted it up the Toshiba logo would pop up but then went black and for 2 seconds some text was in the top left corner and it said

'Insert system disk in drive. Press any key when ready....'

Then it went back to the Toshiba logo and did the whole thing again. I used the function key F10 and then some more text came saying:

'Press CTRL+P to enter INTEL(R) setup'

So I pressed CTRL+P simultaneously. Then this screen pops up and at the top it says:

'Intel (R) Management Engine BIOS Extension v9.0.0.0025/Intel(R) ME v9.5.30.1808 Copyright(C) 2003-13 Intel Corporation. All Rights Reserved'

There are four options:

  • MEBx Login
  • Intel(R) ME General Settings
  • Intel(R) AMT Configuration
  • MEBx Exit.

Intel(R) ME General Settings and Intel(R) AMT Configuration are not selectable. When I press Enter on MEBx Login a blue tab pops up and says:

'Intel(R) ME Password.'

I know the password is ADMIN so I type that in then a new text pops up and says:

'Intel(R) ME New Password.'

I type in admin again then it says Verify Password so I type in admin. Then it says MEBx Login Error Error applying new password and now every time I boot up my laptop the text with the 'Press CTRL+P' pops up and I cannot use the function keys anymore.

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    Do you know that's very, very hard to read? merriam-webster.com/dictionary/paragraph You'll get a lot more help if your posting is understandable.
    – Andrew Henle
    Mar 29, 2016 at 10:58
  • Please provide proper details, so that we can help you in the best possible way. Include the following in your question - - Error messages encountered. - Sources of solutions followed - Specification of the laptop, etc.
    – Ashish Ahuja
    Mar 29, 2016 at 11:16
  • I suspect there are multiple issues here and that the SuperUser Q&A format might not be the best way for you to get the help you need. If the laptop is still under warranty I would take it back to the retailer.
    – Burgi
    Mar 29, 2016 at 13:18

1 Answer 1

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It seems like you might just want to reinstall Windows 10 from scratch. Put the install disk into your PC when it is on, then do a hard shutdown and boot from the disk. I don't think the Intel setup panel is really going to help you there.

If you don't have a Windows 10 install disk, you can follow these instructions to create one.

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