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I have a super old Zune and trying to download songs off it. I can plug it into my computer, and it shows up under devices, but doesn't appear to actually recognize it as a device.

I have downloaded and installed the Zune software.

Do I need some kind of drivers? When I plug it in, it says "Setting up new device" but then just sits there trying to load it.

This is what is shows: enter image description here

Also, I am using Windows 7 (modern.ie image) as a VM using Virtual Box on Mac. If that has anything to do with what is happening.

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  • Are you 100% sure the device still functions. Based on the error in the screenshot it does not appear to be a functional device.
    – Ramhound
    May 19, 2016 at 16:07
  • Yes, the devices turns on, plays music, etc. It appears to be fully functional.
    – Louis W
    May 19, 2016 at 16:11
  • I forgot to mention, Windows will recognize it as a new device and show a loading screen trying to connect to Windows Update but never loads.
    – Louis W
    May 19, 2016 at 16:28
  • Sounds like the USB portion of the device might not be working.
    – Ramhound
    May 19, 2016 at 16:29
  • Is there somewhere I can download Zune drivers? I tried googleing but just keep finding all this spammy download software.
    – Louis W
    May 19, 2016 at 16:30

1 Answer 1

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I owned and used one with W7, Similar to ipod you have to use the "Zune software" to access it, and its a real PITA to use, no wonder the product failed. Microsoft did this to try and prevent copying of copyrighted music and video.

How to get your songs off a Zune

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  • I am trying to use the software though, and the above error shows up. Doesn't recognize drivers. Do you know how I can install drivers for Zune?
    – Louis W
    May 26, 2016 at 19:39
  • Evidently there is a problem with the zune and usb connection, did you try another cable?
    – Moab
    May 26, 2016 at 23:39

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