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I assembled a new pc earlier today and have been trying for hours to install the realtek HD audio drivers with no luck. It goes all the way untill the very end of the installation and then says "audio driver failure 0x000000ff".

I've tried the drivers that came on the CD together with the motherboard (ASRock h110m-hg4) and also tried downloading the newest ones from the ASRock website

My question is just the following: Is it possible that I got a new mobo with a dead audio card?

I just kinda want a yes or no answer to that. I've been thinking it might just be dead but I don't really know if being unable to install a driver could actually mean the hardware is not working or is it just software related.

Windows 7 x64 by the way

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  • Its unlikely. Its more likely there's an issue with the driver, or its incompatible with windows 7 somehow.
    – Journeyman Geek
    Jan 10, 2017 at 3:02
  • drivereasy.com/knowledge/… it's more likely one of those solutions will work. If you have any sort of sound (you should have sound even without a driver) then it's not hardware
    – Ramhound
    Jan 10, 2017 at 3:05
  • @Ramhound I've tried all that. And I don't have sound. So it's a real possibility that it is dead? That's probably the case then... thanks
    – Delta
    Jan 10, 2017 at 3:11
  • You tried all those solutions in 12 minutes. It's still very unlikely, so unlikely, its more likely you will win the lottery tonight
    – Ramhound
    Jan 10, 2017 at 3:19
  • @Ramhound Not 12 mins. I googled it and tried all the relevant results before asking. I'm trying to solve this for hours. Should I be able to use the line-in without any drivers installed?
    – Delta
    Jan 10, 2017 at 3:22

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