Got a bit of a problem that I have been able to replicate not only on a client’s machine, but also on my own with my own credentials.
- Outlook 2016 x64, Office 2016 Professional Plus
- Windows 10 Pro x64
- Dual Intel Xeon x5960, 12 cores 24 threads
- 64Gb PC3L-12800R (4x 16Gb RDIMMs)
- [user]@outlook.com eMail account (mine)
- [user]@live.ca eMail account (client’s)
- eas.outlook.com or m.outlook.com server; m.hotmail.com fails explicitly
When I go to set up the account fresh (no prior setup), I use the Outlook.com EAS configuration to set up the account. Everything goes well, am able to connect through the account connection tester (the password is good), but when I actually open up Outlook 2016 I am presented with the list of Outlook.com account folders on the left and a single eMail in the inbox that talks about “Reconnect Outlook 2016/Outlook 2013 to Outlook.com to resume email access”. Problem is, this is a fresh setup (on the computer itself). Technically I am doing a reconnection!
When I go into the Outlook.com web account (for either account), and go [Gear] -> Options -> General -> Mobile Devices, I can see the desktop client in the list of mobile devices (??). When I click on it and then on the pencil icon (properties?) I get a popup sidebar that shows the details. It is clearly the desktop program, as the User-Agent is showing the full desktop client string: Outlook/16.0 (16.0.6965.6570; C2R; x64)
. Right below it, it shows the Access State as being Quarantined, and below that, the Access Set By as being blank (null).
I am at a loss as to how to correct this issue. Looking for help in this matter.