Screen often goes completely grey when using the Snipping Tool in Windows 10. However, it works sometimes. I checked this webpage, but still need a solution. This happens using Snipping Tool on any program, not just Internet Explorer. How can I fix this?
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Have you tried the steps on that page? sfc and updating drivers are the first things I'd do... Try Microsoft Snip, does it happen with that also? mix.office.com/snip– wysiwygFeb 10, 2017 at 2:13
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6 Answers
I too was having this issue and found that Comodo Smart Shopping had installed with Comodo Internet Security. Uninstalling resolved the screen greying out issue.
It's normal for the screen to go gray when taking a "rectangular" or "free-form" snip.
Also, Snipping Tool will open in the last-used mode, so on any given startup the screen may be grayed or not.
Its IBM Rapport thats blocking it - https://www.youtube.com/watch?v=0SHyZPhHyUQ
I turned it off and the snippet tools works immediately.
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Had the same problem in Chrome. I have Opera installed and as a workaround found that the Opera "Snapshot" facility worked OK on the windows that gave me problems in Chrome.
I had this issue and for me, it was having Citrix Workspace open at the same time - even if not logged into a session. Closing the Citrix window re-enables both snipping tool and screen share - otherwise both are blocked.
I don't have a solution for the root cause, but a method of making the screen normal again. The white screen prevented me from seeing anything, except when I looked the screen, but after unlocking it continued to be white and the Windows-Key still brought up the menu. There I opened CMD and (blindly) typed:
taskkill /IM "Snipping tool.exe" /F
And pressed Enter. And the screen was back to normal again. I killed that task which prevented me from seeing the task manager or using other graphical methods to end it.
