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After a fresh new OS install on my surface book, I noticed the following symbol on my hard drive in the explorer: enter image description here

I then went to check on BitLocker in the control panel, and this is what it shows me: enter image description here

However, when I click on "Turn on BitLocker" it errors almost instantly with an error message saying enter image description here

So I tried to remove BitLocker (don't need it, and don't want it on my PC) and disabled the windows service (services.msc) and tried removing it through the "turn windows features on or off". Both of those yielded no results.

I then also checked in the disk management: enter image description here

And it shows that it is BitLocker encrypted, even though it is not as the control panel just showed? What is going on here? This is a fresh install... Why is BitLocker even activated, how can I remove it from my system?

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  • This indicates a problem with the TPM. You use the Surface Book recovery image from Microsoft right? Your question should be "how to turn on bitlocker" not turn it off, because it's actually already off. The indication in Disk management is likely from your old installation and is an artifact of not deleting the partition and formatting the disk before installing Windows.
    – Ramhound
    Jul 14, 2017 at 10:17
  • "Why is BitLocker even activated" - It's not activated see your first screenshot.
    – Ramhound
    Jul 14, 2017 at 10:19
  • @Ramhound then why does Disk Management tell me it is activated?
    – RononDex
    Jul 14, 2017 at 10:29
  • @Ramhound I deleted every single partition and formated them when installing windows 10. I used an older ISO tho (took a while for all the windows updates to complete). Might try again with a newer ISO
    – RononDex
    Jul 14, 2017 at 10:30
  • Because the drive wasn't formatted before Windows was reinstall, so your previous installation which was protected by Bitlocker, left a header indicating it is encrypted.
    – Ramhound
    Jul 14, 2017 at 10:31

1 Answer 1

Reset to default
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You could use the powershell cmdlet:

Disable-BitLocker -Mountpoint "C:"

Followed by rebooting your PC.

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  • Just tried that command, it says "BitLocker" is already performing an action on this drive... This Bitlocker sht is starting to fullfill each criteria there is for malware, and its preinstalled by default... What the fck is going on here?
    – RononDex
    Jul 14, 2017 at 8:00
  • Try going to Control Panel, BitLocker Drive Encryption, and turn off BitLocker there on C:.
    – Shiffle McDoobles
    Jul 14, 2017 at 8:02
  • read my question, I already tried that
    – RononDex
    Jul 14, 2017 at 8:02
  • My mistake, I missed that. Try open up gpedit.msc (Local Group Policy Editor) and go to Computer Configuration > Administrative Templates > Windows Components > BitLocker Drive Encryption and set any policies to Not Configured. Then reboot.
    – Shiffle McDoobles
    Jul 14, 2017 at 8:06
  • they are already all in the state "not configured", even checked its subfolders
    – RononDex
    Jul 14, 2017 at 8:09

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