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I own an ASUS RT AC1200 wireless router that has been working wonderfully for 1.5 years. Last night I was fiddling with the settings via the control panel (accessible through http://router.asus.com) and it gave me a warning that I should upgrade the firmware version. I followed the steps, and now I'm on firmware 3.0.0.4.380_10574

Everything seemed to work fine, as if it had been restored to its factory settings. However, I don't get connection to the internet because of this issue:

enter image description here

I then tested my modem's internet connection via Ethernet, and it worked just fine. I do have internet connection; It's my router that's not connecting. I followed the troubleshooting steps, but got stuck on the "trying to detect the connection type" screen repeatedly for about 15 minutes at a time with no resolution:

enter image description here

As a networking newbie, what are my choices here? I tried resetting the router multiple times, to no avail. Are there manual settings I can input in the control panel so I don't have to rely on my router "detecting" my connection type for half an eternity?

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  • If everything was set back to factory defaults. I wonder if you have to re-enter your ISP credentials to connect to the ISP and obtain a DHCP address.
    – pythonian
    Jul 25, 2018 at 20:02
  • @pythonian That is a possibility. But given that I can connect my laptop directly to the modem via ethernet without needing credentials, would the router still need a password to go online?
    – M -
    Jul 25, 2018 at 20:06
  • Not sure. Every modem I have configured requires the user to configure the creds on the WAN port. I am not familiar with your situation.
    – pythonian
    Jul 25, 2018 at 21:42

2 Answers 2

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I was finally able to fix the issue by connecting directly to my router via an Ethernet cable, then pointing my browser to http://router.asus.com, where it immediately informed me that I did have internet connectivity.

I initially tried to reconfigure my ASUS router via WiFi because my MacBook doesn't have an Ethernet port, and that's when I was running into the issue. It took me a few days to get ahold of a Windows laptop with an Ethernet port, but when I plugged it in, it was a very quick and painless setup process.

Moral of the story: Don't perform a firmware upgrade on your router if you don't have an Ethernet port and cable with which to configure it afterwards.

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just go to WAN

there is a box for mac address and next to it there is a MAC clone button click it then click apply and that should solve it.

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