-1

I had 8GB of DDR4 2133 RAM, I added a new 8GB RAM unit of the same type just different manufacturer. When both RAMs are installed my computer crashes randomly every 10-30 mins. I looked for solutions online with no help. I tried to start the computer with just the new RAM unit installed - it crashes almost immediately. I managed to take a screenshot of CPU-Z Memory in all 3 situations:

My comp with just the old RAM unit: https://i.stack.imgur.com/XVnEo.jpg

My comp with just the new RAM unit: https://i.stack.imgur.com/FSL8Z.jpg

My comp with both RAMs: https://i.stack.imgur.com/2yUNg.jpg

I don't know much about memory but I can see that NB frequency and number of clocks is different.

The new problematic RAM unit: https://www.ebay.com/itm/HyperX-HX421C14FB2-8-FURY-DDR4...

My system specs: Win 10 i7-6700 ASRock H110M-HDV

Is it possible that the new RAM is incompatible with motherboard/CPU even though it's the same type and everything? Or maybe I need to tune the frequency in BIOS or something? Please help

2
  • Does memtest86+ (part of most Linux distros) say any of your memory is bad?
    – Zackary
    Jul 29, 2018 at 18:27
  • I would suspect a faulty RAM-module first (most likely the new one). I would first run a test software (there are plenty free ones, even the BIOS does a basic RAM check usually a "quick" and a "full" one, depending on the setting).
    – Albin
    Jul 29, 2018 at 18:32

1 Answer 1

0

Even the two identical memories may be incompatible for a machine. Based on your description and screenshot of CPU-Z, maybe the new RAM is incompatible with motherboard, and the new memory causes the North Bridge frequency to be too high. So when you start the computer with just the new RAM unit installed, it crashes.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .