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Full error

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History

Due to a local domain issue, I had to remove my PC from the domain and re-add it. After that my user profile was broken so I used a tool to migrate it. Upon logging in, all my settings were back but I was not logged into my Office 365 apps. When I try to, I get the error above.

After lots of troubleshooting, I created a new local account on my PC and was able to successfully set up Office and login as expected.

Question

How can I fix my current domain-based Windows profile so that I can login to Office using my Office365 credentials?

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    There are certain limitations to Volume License activation, in particular, the number of activations that must happen at once. Contact your network administrator for assistance.
    – Ramhound
    Aug 29, 2018 at 18:23
  • Why was I able to "activate" it under a new local profile? I don't think this is a licensing thing... Aug 29, 2018 at 18:26
  • Is your situation the one solved in the last entry on this post?
    – harrymc
    Aug 29, 2018 at 18:35
  • No, that mentions a "DatabaseNotFoundException" error which I don't get. Also, the fix is to login to outlook.live.com which I cannot do with an Office365 account. That problem is in no way related to this as far as I can tell. Aug 29, 2018 at 18:36
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    @ScottBeeson - Likely due to the fact the group policy was applied to the machine. You certainly can log into outlook.live.com with an Office 365 account. Both are Microsoft accounts (not saying it will fix anything though)
    – Ramhound
    Aug 29, 2018 at 20:39

2 Answers 2

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I know this is an old post but this might help someone out there. I forgot I had an existing installation of Office 365 and I keep getting the above error. I ran these commands in CMD (open as admin):

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

Take note of the last 5 digits of the product key. Then run this command:

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXX

(replace the XXXX with the last 5 chars of the prod key):

This is only recommended for users who have Office Apps with Office 365 license.

Reference here

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  • I have since moved on and cannot replicate the issue or validate this answer, but it is clear, has references and a couple upvotes now, so I am going to accept it. Jan 3, 2020 at 14:23
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This worked for me:

HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD Value: 0

This disables modern authentication for office applications.

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    Can you add some detail and explanation? Please do not respond in comments; edit your answer to make it clearer and more complete. Jan 5, 2019 at 1:06

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