Today I unpaired my bluetooth headphones from my laptop for something and after I tried to pair it again, it keeps listing them as an unknown device, and multiple unknown devices show up. I've tried uninstalling/reinstalling bluetooth drivers, restarting bluetooth services, and I'm not sure what other steps I should take to fix this issue, especially since they were working perfectly fine for years and before I unpaired them.
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1 Answer
I would start with the following troubleshooting steps:
- Go to Settings->Devices->Bluetooth and Other devices menu and remove your headphones from your computer.
- This may be enough to fix your problem, if nothing appears in device manager skip to step 6.
- Press WIN+X key and select device manager
- Goto Bluetooth Devices and right click the Bluetooth headphones device name if it appears, and select Uninstall Devic
- If it asks to uninstall the driver from you computer, select that too although that's unlikely since it's probably a built-in driver
- If it asks to uninstall the driver from you computer, select that too although that's unlikely since it's probably a built-in driver
- Go down to Sound, Video, and Game Controllers and select the Corresponding audio devices and uninstall them too if they appear.
- Restart your computer
- If your headphones remember connected devices, read it's manual to figure out how to clear all paired devices.
- You should know be starting "Fresh". Go ahead and try to re-pair your headphones. If it still appears as Unknown, wait a bit to see if will eventually load in. Bluetooth can be a bit finicky sometimes.
If your still having problems, I would try to update your Bluetooth drivers or see if a recent update broke it.
