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I'm running into some problems with random black screens as described in another question: random black screens

As I have not received so far, no reply that could help debug the cause of this black screen.
I would like to ask the following question

Question:
Are there any programs that can be run in the background that would collect some logs so that I could debug the cause of the black screen?

Here is how this event looks like enter image description here

Log from event viewer

  • System
    • Provider
      [ Name] Microsoft-Windows-Kernel-Power
      [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
      EventID 41
      Version 8
      Level 1
      Task 63
      Opcode 0
      Keywords 0x8000400000000002
    • TimeCreated
      [ SystemTime] 2021-06-10T09:01:18.2184072Z
      EventRecordID 10941
      Correlation
    • Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer DESKTOP-EOTOOLC
    • Security [ UserID] S-1-5-18
  • EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI false
    CheckpointStatus 0
    CsEntryScenarioInstanceIdV2 0
    LongPowerButtonPressDetected false
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  • If you have a second PC I would set-up a server like VNC that allows you to remote login-in when such a black screen appears and check the different hardware components. Also check Windows system event log for entries.
    – Robert
    Jun 10, 2021 at 13:20
  • can't promise anything, but the start of that scrollbox is probably more interesting, and the general info. could you try to copy and paste the text instead of posting a photo? Jun 11, 2021 at 21:41
  • just updated and added the logs
    – Rechu
    Jun 11, 2021 at 22:17

1 Answer 1

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This all sounds like a hardware fault. There's a high chance your system crashes so solidly and quickly that anything that logs to something that survives a reboot can't even do that.

Your best guess is Windows' event viewer. Maybe it's a device that misbehaves, and you might see log entries of other symptoms of the same device misbehaving. Good luck!

With the added info from event viewer, we can now ask Microsoft's support pages.

You're in scenario 3 from this link. As predicted, the software can't know what's wrong – it's a hardware fault; it might be related to power (but honestly, that can have multiple causes).

Microsoft takes best guesses, too, here, so you only get what you power or thermal problems:

  • Disable overclocking. If the computer has overclocking enabled, disable it. Verify that the issue occurs when the system runs at the correct speed.
  • Check the memory. Use a memory checker to determine the memory health and configuration. Verify that all memory chips run at the same speed and that every chip is configured correctly in the system.
  • Check the power supply. Verify that the power supply has enough wattage to appropriately handle the installed devices. If you added memory, installed a newer processor, installed additional drives, or added external devices, such devices can require more energy than the current power supply can provide consistently. If the computer logged Event ID 41 because the power to the computer was interrupted, consider obtaining an uninterruptible power supply (UPS) such as a battery backup power supply.
  • Check for overheating. Examine the internal temperature of the hardware and check for any overheating components.

All in all what that tells us is that Windows has no more clue than "something is wrong with your hardware, check the most common causes for this problem. We can't diagnose this any better".

As said above: Good luck!

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  • Yeah, so i checked event viewer and i have error number 41. But as i can see the other flags are zeroed. So as I suppose that the PCU is just broken, because i memtested my RAM and it seems to be okay.
    – Rechu
    Jun 10, 2021 at 22:34
  • do you mean CPU? That'd be extremely unlikely. Expect more an unstable power supply chain on a GPU, a misbehaving SATA controller, these kinds of things. Jun 11, 2021 at 8:51
  • Sorry i meant PSU, power supply unit. Any ideas how can i test if the SATA Controller missbehaves?
    – Rechu
    Jun 11, 2021 at 17:00
  • As said: there's no way. Even if you figure out what it is – unless it's a removable device (in your case: probably the only candidate is the GPU), it means replacing the mainboard. There's nothing to be won here by deeper analysis. Jun 11, 2021 at 17:02
  • also, "error number 41" doesn't tell us anything. You'll need to tell us which component that comes from, and if possible, all other information that it encompasses. Jun 11, 2021 at 17:03

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