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I have some troubles with Gmail account in Office 2016 and 2019. When I try to add the gmail account at Outlook start I see an error about the OST file corruption. In AppData/Local/Microsoft/Office/outlook folder I have found many .ost.corrupt files.

I have tried to delete all ost files, remove the Outlook profile from "Mail" setting in control panel. The Gmail account has IMAP activated, two factor autentication on and I made a password for app.

I have tried to reinstall Office, and moreover I have tried to update Office from 2016 to 2019 but it is still failing with the same messages.

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  • It may be caused by a corrupted Outlook profile. Try to create another profile via Control Panel > Mail > Show profiles.
    – harrymc
    Nov 11, 2021 at 10:41
  • Thanks for the tip, but I have already tried it "...remove the Outlook profile from "Mail" setting in control panel.". :-(
    – Tobia
    Nov 11, 2021 at 11:46
  • You mean that this is happening in two different profiles?
    – harrymc
    Nov 11, 2021 at 11:47
  • I have tried to delete all profiles and create a new one, and it fails again. Is there any log about Outlook? I did not find anything in event-viewer
    – Tobia
    Nov 11, 2021 at 11:48
  • Weird. Is there something special about the Gmail account, such as huge messages or very many messages? Is there something special with the permissions of the folder where is the OST file?
    – harrymc
    Nov 11, 2021 at 12:12

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What's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.

And how did you add the Gmail account? Is your operation consistent with this?

Considering you have tried some troubleshooting, it's suggested that you could try to use the Microsoft Support and Recovery Assistant to check if there're any problems.

If it doesn't work, please continue with the following troubleshooting:

  • Considering the impact of some add ins, It is suggested that you could try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.
  • Check if the reading pane is damaged: Close Outlook>Choose Start > Run, In the Open box, type Outlook.exe /resetnavpane, and then choose OK
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  • Hi thenks for the tip, I have followed the procedure to add Gmail account, but it doesnt work. I tried with /safe and it doesn't work. I don't think it can be a plugin, consider I have re-installed office more than one time
    – Tobia
    Nov 12, 2021 at 8:07
  • You mean you have successfully configured the Gmial account, but failed to start outlook, right? If so, have you tried all the above troubleshoting methods, which can narrow the scope of the problem.
    – Christy
    Nov 16, 2021 at 7:37
  • Yes the account was configured, but the error appears at outlook startup. At the end I have reinstalled windows... and now it works. I solved the issue, but this is not a good solution.
    – Tobia
    Nov 16, 2021 at 13:24
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    Anyway, glad to hear that your problem has been solved.
    – Christy
    Nov 17, 2021 at 6:53
  • Thanks for your help!
    – Tobia
    Nov 17, 2021 at 8:53

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