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I have a user whose Sent Items folder is empty, in their Archive folder.. Is there a way this could have happened other than the user accidentally deleting it?

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It could happen if he didnt select the sent items to be archived.

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Outlook 2003

  1. On the original mailbox, right-click on their Sent Items folder
  2. Go to Properties
  3. Click on the Auto Archive tab
  4. Make sure their settings are comparable to what you'd expect to see in the Archived PST
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8 years on, evidently this problem has not gone away, as I've just been hit by it on a machine using Outlook 2013.

I was able to fix the problem using MFCMAPI. This tool is on GitHub, and there's a good article here showing how to set the necessary attributes. Once I ran MFCMAPI, I could see that the Sent Items folder was actually present in the archive, just not visible in Outlook. Using the steps in the linked article, I was able to restore the proper visibility.

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In my case, Sent Items didn't have the PR_ATTR_HIDDEN attribute initially, but after following the steps to add PR_ATTR_HIDDEN to hide a folder, and then in a second step setting it to false, Sent Items became visible.

NB there seems to be some caching as I then had to remove and re-add the archive in Outlook's list of data files in the left pane before Sent Items became visible.

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