Printer spooler service stop running when sent print job

Question

Every time i am sending a print job to the printer, i am don't get any response from the printer, and at the printer job list at the status of the job, i see that there was an Error, but it don't give me any clue on what could be the problem. After some investigation i found that every time that i send the print job to the printer the printer spooler service stops to run, then after a second or two it start again (i think that this behavior is related to the printer spooler settings to rerun it self after it stops).

Things that i have tried so far:

• Remove and Install again the Driver.

• After removing the driver, i have removed the unnecessary registry keys according to this article from Microsoft, these are:

  Rename all files and folders in:

  c:\windows\system32\spool\drivers\w32x86

  Remove anything but Drivers Print and Processors:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x86

  Remove anything in here:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

  but:

  • BJ Language Monitor

  • Local Port

  • Microsoft Document Imaging Writer Monitor

  • Microsoft Shared Fax Monitor

  • Standard TCP/IP Port

  • USB Monitor

  • WSD Port

• Disconnect and Reconnect the Printer.

• Clean the computer from Viruses & Spywares.

Currently i am stuck, i have no more things to try, if anybody know about any kind of solution please let me know about it.

Since i am want to keep this post as general problem that relate to the printer spooler, and not just my particular problem, i didn't included inside the windows version & the printer model, they are (although i think that it isn't relate just for that particular model):

Windows 7 32bit, HP Officejet 4500 G510g-m (connect to the computer via USB).

Thanks.

Answer 1

I've seen Win7's print spooler fail several times usually to do with out of date printer drivers or incorrect versions. You can manage alot of printer settings & information within the 'Print Management' section of Control Panel/Administrative Tools.

There is a drivers section where you can remove old drivers, i would suggest removing anything HP (if possible) and reinstalling the latest version from their website :)

There are 3 different drivers listed for this printer, Basic, Enterprise and Full Feature. I would suggest the latter if you havn't got it already...