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This problem had me occupied most of the day until I finally solved it just a little while ago. Unfortunately I still don't understand why the problem surfaced in the first place or why my final "solution" worked. I'm hoping that someone can help me shed some light on this.

We have an ADSL connection and use a D-Link DSL-320B modem. We have a D-Link DIR-120 router connected to this modem. This has worked perfectly fine up until today when we disconnected the router and connected a computer (call it A) directly to the modem because it was getting an unusable connection through the router for some reason. We later also performed a factory reset on the DIR-120 router.

Unfortunately, after the above steps the router did not receive any IP address (through DHCP) from the ADSL connection anymore. During my attempts to debug this I noticed that my laptop (call it B) didn't get any IP address either (when connected directly to the modem). I noticed the following syslog entries repeating over and over while trying to connect:

Jun 2 19:30:12 jiddo-laptop dhclient: DHCPDISCOVER on eth0 to 255.255.255.255 port 67 interval 3 Jun 2 19:30:12 jiddo-laptop dhclient: DHCPOFFER of 80.70.144.221 from 80.70.144.254 Jun 2 19:30:12 jiddo-laptop dhclient: DHCPREQUEST of 80.70.144.221 on eth0 to 255.255.255.255 port 67 Jun 2 19:30:28 jiddo-laptop dhclient: last message repeated 2 times

At this point computer A could still get a connection just fine tho (when connected directly to the modem).

I then tried to change the MAC address of the router to an arbitrary one (a copy of computer B's MAC address but with the last digit increased by one). The router still did not get assigned any IP address.

Finally I tried making the router clone the MAC address of a third computer (call it C). C has never been connected directly to the modem. Doing this worked. After cloning the MAC address of computer C the router is immediately assigned an IP address and the internet connection works as it did prior to all this.

Now, my question is, why would computer B and the original MAC address of the router not be able to get an IP address while two other computers worked just fine? Why would changing to an arbitrary MAC address not work while cloning the MAC address of another computer did? Could the router's MAC address have been blocked by the ISP for some reason (and what could cause this)?

I found this question, but my situation seems more like a blacklisting of some MAC addresses rather then allowing just a single MAC address.

Does anyone have any experience or knowledge of this sort of situation?

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  • At what point did you perform a factory reset on the ADSL modem? Do you own the ADSL modem, or did you get it from your ISP? And if you did get it from your ISP, what does their tech support say, since the problem is with their equipment?
    – Bon Gart
    Jun 2, 2012 at 18:57
  • We never performed a factory reset on the ADSL modem, only on the router. Both the modem and the router are our own. We did get a modem from the ISP when we signed up with them, but it broke a LONG time ago and we decided to just buy our own one. (The ISP one wasn't special in any way except that we got a discount and that it was really bad quality. :p) I haven't spoken with their support yet. I'm assuming they will be difficult to reach during the weekend and we have in fact solved the problem.
    – Jiddo
    Jun 2, 2012 at 19:08
  • Well, you should either post the solution as an answer (it is actually encouraged to answer your own questions if possible), or remove the question altogether. But, since it is your own modem, I wouldn't call the ISP, since they would be reticent to assist you with equipment they did not own.
    – Bon Gart
    Jun 2, 2012 at 19:13
  • No, I'm afraid you misunderstood me. The problem has been solved, but the question is not on how to solve the problem (since we already managed that), but rather why the problem existed in the first place and why the solution worked. And I don't have the answer to that.
    – Jiddo
    Jun 2, 2012 at 19:41
  • 1
    Try the whirlpool forum, it's quite specialised on that kind of networking, and most users there would understand your question and some might have an intelligent comment on it
    – barlop
    Jun 3, 2012 at 3:16

1 Answer 1

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It is common for an ADSL/DSL modem to learn the MAC address of the connected device and only work for that MAC address. Usually, this is done when the modem powers up. In other cases the MAC address is registered an upstream server run by the ISP.

In some cases, the memorized MAC address expires after some time. I would expect this occurs when the DHCP lease expires. The MAC address may be memorized on the ISP's DHCP server, rather than the modem. (Your modem will be registered with them as an authorized device.) In this case, the first device to ask for an address after the lease expires will be allowed to register. I expect this is what you encountered. You could verify this by disconnecting your computer until the lease expires and connecting a different device.

I believe that some ISPs use a DHCP server which tracks leases based on the ADSL/DSL modem's identification. The lease then tracks the MAC address, assigned IP address, and lease expriration time for each modem. Normally, the DHCP server would track MAC addresses, the assigned IP address, and expiration time. In both cases additional information provided in the DHCP request such as the device's name may also be tracked.

Many Home/Office routers can be configured to clone the MAC address of a connected computer. This allows them to take over an existing DHCP lease. Resetting the DIR-120 to factory settings would have cleared any cloned MAC address preventing you from regaining a lease tied to a cloned MAC address.

You may be able to switch MAC addresses by triggering a DHCP release before disconnecting the computer. This should end the existing lease, allowing you to obtain a new lease using a new MAC address. Obtaining a lease with a new MAC address will likely get you a new IP address. DHCP renewals usually don't change the IP address.

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  • Thanks. That is certainly some useful information in there. I can certainly imagine the ISP having memorized the MAC address. I doubt that the modem did that since I did reboot both the router and modem simultaneously at one point, which didn't help. That still leaves why using a completely new and unknown MAC address would help, unless the existing lease or MAC cache just happened to expire at the same time as I decided to try that.
    – Jiddo
    Jun 3, 2012 at 8:15
  • This answer gives me a lot of interesting pointers to procedures that I could try in order to debug and attempt to solve similar problems if they were ever to return. Thanks!
    – Jiddo
    Jun 3, 2012 at 8:16
  • @BillThor This is not common in any way with ADSL service. This is common with CABLE broadband. The Cable broadband modem remembers the MAC address of the last device that was connected to it and received an internet connection from it, and needs to be power cycled or reset if you change devices. I find no evidence out there that this ever happens with ADSL service. Can you post some links to articles or anything that backs up what you propose?
    – Bon Gart
    Jun 3, 2012 at 14:36
  • @BonGart I believe I've had to recycle ADSL modems as well as cable modems. I don't work with them much as I am in a suburban area with high cable penetration.
    – BillThor
    Jun 3, 2012 at 18:03
  • @BillThor most ADSL modems actually come with router software as part of the firmware, just hard coded to pass out one internal IP address to whatever device is connected (instead of acting like a wide open router), as opposed to how a cable modem will pass the external IP address right to the device connected to the internet port. There are even some ADSL modems that you can change this behavior, to enable you to connect them to a simple switch, thus not requiring a router at all. They don't typically need to be cycled after connecting a different device because of this.
    – Bon Gart
    Jun 3, 2012 at 22:39

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