We have a problem with Word 2007. In Options > Add-Ins, under "Active Application Add-ins", it shows two loaded .dot templates that do not exist.
In the "Name" column, it shows the full path to the templates, the same as in the "Location" column.
This location does not exist - it's actually the STARTUP folder from the user who installed the products that the templates are from:
C:\Users\{username}\AppData\Roaming\Microsoft\Word\STARTUP\template.dot
This is on a Citrix server, and so this folder is removed when the user logs off. However, every user on the server is seeing the entries in Word Add-ins. If you go through the add-ins menu and try to remove these templates, Word crashes ("Word has encountered a problem and needs to close").
In addition, since these were first installed, Word crashes with the same error when you try to close it (I assume because it is trying to unload add-ins that do not exist).
We have tried creating the location manually, and placing the templates it's looking for there. When we do this, the Name column from the Add-ins screen changes to only displate the "template.dot" rather than the full path. However, any attempt to remove them through the add-ins menu still results in Word crashing.
Any idea on how we can remove these entries (and also how they got there in the first place)?