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This laptop had been working fine up till a couple of days ago. Now, it wont actually connect to the internet although the wireless network connection shows it to be connected with a strong signal.

I had been following a similar thread, but when it came to the bit where you go into the command line prompts I couldn't progress any further after entering ipconfig. See below

C:\Documents and Settings\Jim.HPLAPTOP>ipconfig
Windows IP configuration
An internal error occurred: The request is not supported.
Please contact Microsoft Support Services for further help.
Additional information: Unable to query host name
C:\Documents and Settings\Jim.HPLAPTOP>

Any help would be appreciated in restoring my old laptop to its former glory!

Thanks

jsphd

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This issue can be caused by a missing or corrupted ipsec.sys .

Chceck if you have one located in C:\Windows\system32\drivers\ipsec.sys and if not, either:

  • Copy it from another machine with the same Windows version, or
  • Download the latest service pack on a computer with network connectivity (SP3) and extract the file, or
  • Run sfc (System File Checker) using sfc /scannow as an Administrator, which might be able to restore the file.

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