0

Couple of days ago my computer started having problems with videos specially online content from YouTube and Facebook. I start the video and it start to jump frames, freeze frames, pixels turns green, audio doesn't sync with the video. screenshot for example: https://i.stack.imgur.com/6LAlq.jpg. sometimes reloading is enough to fix it but must of times it doesn't help.

I'm using chrome(latest version) with Win7.

Thanks!

2
  • 1
    Have you checked your internet connection?
    – DavidPostill
    Oct 29, 2015 at 19:45
  • 1
    System specs? Particularly useful to know would be your CPU and graphics card.
    – Mokubai
    Oct 29, 2015 at 19:58

1 Answer 1

0

Courtesy of this website.

  1. Update Chrome
    You might need the latest version of Chrome to play your video.
  2. Turn on JavaScript
    Your video might require JavaScript. YouTube videos, for example, won't run without JavaScript.
    To turn on JavaScript, follow the steps below:
    • Open a new Chrome browser window.
    • Type chrome://settings/content into the address bar.
    • In the JavaScript section, select Allow all sites to run JavaScript (recommended).
    • To close the window, click Done.
    • In the top left, click the refresh button . This will update the settings.
  3. Reset your Internet connection
    Your Internet network might be causing problems with video playback.
    Try resetting it:
    • Turn off your computer or mobile device.
    • Unplug your modem and your wireless router, if it’s a separate device.
    • Wait for about one minute.
    • Plug in your modem and wait until all the lights have stopped blinking.
    • If you unplugged your router, plug it back in and wait until the lights have stopped blinking.
    • Turn on your computer or mobile device and try playing your video.
  4. Check your extensions, plugins, cache, and cookies
    Some video issues are caused by Chrome extensions, plugins, or something saved in your cache or browser data. Learn how to troubleshoot and fix the problem:
    Check extensions and plugins
    • To see if an extension is causing problems, try playing the video you're having trouble with in Incognito mode. Learn more about incognito mode.
    • If that solved your issue, turn off your extensions or plugins temporarily. Then turn them back on one-by-one to see which extension or plugin is causing the problem.
    • If this doesn't work, try resetting Chrome to its default settings. This will turn off your extensions and plugins.

      Clear cache and cookies
    • Check to see if the video will play in an Incognito window in Chrome. If it does play, you may need to clear your cache and browsing data. Learn how to clear your cache and browsing data.
    • Note:/ Keep in mind that clearing your cache and cookies erases your settings for websites. Here are some examples:
    • If you chose to have sites remember your username and password, they will be cleared from your browser's memory when you clear cache and cookies. You'll have to sign in to these sites again. Websites might load a little slower because all of the images and content pieces have to be loaded from scratch.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .