I recently installed MS Office Visio 2016. Today while doing my first major project in it, it seemed to be working fine. I was doing on my work on a signle page. At one point I had a large section of a flowchart that I could reuse for another area so I marque selected it, copy and pasted. No problem. I then moved it where I wanted it. Again, no problem. Then I went to save it and it crashed. Here is the crash report:
I am running Windows 7 64bit 32GB of memory.
Problem signature: Problem Event Name: APPCRASH Application Name: VISIO.EXE Application Version: 15.0.4569.1504 Application Timestamp: 52c5fd99 Fault Module Name: StackHash_8296 Fault Module Version: 6.1.7601.19045 Fault Module Timestamp: 56259295 Exception Code: c0000374 Exception Offset: 00000000000bffc2 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 8296 Additional Information 2: 8296c5aa6c10f8fc3d26a95f13218c1c Additional Information 3: 99c3 Additional Information 4: 99c303f67aeaf55ed1ca45e8fb8d4035 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
I have tried this several times with smaller selections and trying to do a Save As instead of Save. No joy.
I then ran sfc /scannow with no errors coming up. I started Visio in safe mode and it still crashes when I try this. Of course I tried rebooting as well.
I ran across a few boards where it said the problem is a bluetooth add-on. I checked for this add-on (file>options>Add-Ins) and do not have it on my Visio installation.
I finally figured it must be the 2016 version itself. I Uninstalled it completely and then install Visio 2013. Same problem still happens in 2013 as 2016.
Finally, I decide to see what would happen if I did a new page. So I created Page 2 in my document, the selected the area I wanted to copy from Page 1, copied, pasted it to page 2 and savied without crashing!
I have since been able to cut and paste within page 2 with the exact same items from I was getting the crash with from page 1 without issue. If I got back to page one and try with it, it crashes again.
Finally, I deleted page 1 to see if it was just that page and crash! Weirdest thing I have ever encountered.
I need my document to be a single page, so I want to solve this. I also have a bunch of new work that I just got and it will require me to produce a lot of flowcharts, so I can't have this happening.
Anyone have any ideas of further troubleshooting I should try? Thank you for your help!