I have a folder with several image files. I am able to preview them fine, but I am not able to edit them. I tried to open one with a program such as Paint, but I was told that I don't have permission. So I tried dragging that file to the desktop and tried opening it there, but then it said that it's open in another program, but that wasn't true. Now for some reason, I can't even preview the image any more. This happened to another one already, and it doesn't make any sense. Why is this happening, and how can I fix this?

  • .... Did you get hit with a Ransomware virus? Nov 25, 2015 at 3:31
  • I have 360 Total Security installed, and it hasn't detected any virus. I suppose it's still a possibility though. What should I do?
    – Brian
    Nov 25, 2015 at 3:45
  • Disconnect from the network, and scan with a bootable anti virus CD Nov 25, 2015 at 3:49

1 Answer 1


This sounds like ransomware. You will need to run a boot scan with a several programs to ensure removal. You will need to act FAST. unfortunately encrypted files are virutally impossible to recover. Your best bet is to take your PC down to your local computer repair and have them remove the ransomware for you.

The only other possibility is a slowly dying storage device especially on flash storage.

  • Thank you for the feedback, guys. I did some research since I never heard of ransomware before, and I found out that a program called Bitdefender can remove it. Since you said I need to act fast, would you recommend that I give this program a shot?
    – Brian
    Nov 25, 2015 at 15:22

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