I have an Avaya phone switch in my small company. We have about 8 extensions for our employees. I recently added a new employee extension using the Avaya IP Office Manager V9 Software.
The new phone extension works well, however when someone calls to our company, there is an option to type the name of the person to get his extention. The new user is not found by typing the name.
How do I enable this option for an extension/user ?
I searched all options in the IP Office Manager but I couldn't find it. I don't even know how this option is called (is it Dial by Name?) so it makes it harder for me to do a search on the web...
Any clues? Thanks.