After updating to Windows 10 ver 1511 (build 10586.29) the following issues arose:

  1. There is a two second delay from clicking the start menu to it appearing.

  2. Search functionality within the start menu I.E Cortana does not open or search.


After removing all startup items and services I managed to find the service that was causing the issue.

Network Location Awareness

  • It seems that this service is preventing Cortana from loading correctly.

  • When this service is disabled Cortana loads correctly and the start menu loads immediately.

  • Unfortunately this service is needed to display network activity so disabling it is not an option.


  1. Explorer searching works fine.
  2. Cortana process is not running in task manager when the Network Location Awareness service is running.
  3. I am connected to a domain.
  4. Other user on the same domain and build do not experience the issue.
  5. I have now done a system reset (re-installing Windows and removing all existing programs). The problem persists.

Any advise on further diagnosing or resolving the issue is appreciated.

  • This problem is unique to your system, my Windows 10 system, does experience the same problem. If you boot into a minimal boot configuration do you still experience the behavior with the start menu?
    – Ramhound
    Commented Dec 9, 2015 at 12:36
  • No there is no issue in mimimal boot. I tested all start programs and services and found that the service noted above is definately causing the issue, I just dont know why.
    – DreamTeK
    Commented Dec 9, 2015 at 12:58

1 Answer 1


This issue is specific however anyone who suffers from similar issues may find this information helpful.

If upon diagnosis you find a similar issue with one of your services as above then restting your pc may not fix the issue.

The problem in this case was a corrupted .dll which ran the Cortana service.

When resetting your pc via the Windows recovery services within Windows 10, new windows files are not downloaded, the resetting process uses existing windows files already on your computer. If these files are corrupt then you wont get the same as a clean install.

My advice would be to always do a clean install instead of a reset to ensure you get not only the latest version but a clean one.

Please Note: You can still do this even if you have upgraded to Windows 10.

As long as you have previously activated Windows you will not need a license key to activate.

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