I have a website (kansaspublicradio.org) that has a Contact Us form. The form sends mail to our front desk lady through the email email@example.com (it may be important to note that firstname.lastname@example.org is then forwarded to another email account accessed through Microsoft Outlook), which is also listed on the contact page. That may have been a mistake because now we're getting spam mail.
The front desk lady marked the spam mail in Outlook as spam. Now she is not getting any mail at all from my web server!
I can get mail from the website. Front desk lady can not. I changed the contact form to send directly to her normal email account (the one that email@example.com forwards to) but she doesn't get those either!
- Do you think the mail is getting blocked by Outlook? The emails are not found in her "junk folder" but I don't know if there's another spam blocker or something.
- If so, then how can we reverse this? I added "firstname.lastname@example.org" to her list of "safe" addresses to recieve mail from, but it didn't work I guess.
The website is a Drupal cms, with the SMTP Authentication module installed, with SMTP Server setting set to: mail.kansaspublicradio.org
The "from" email address can be anything, but Outlook likely knows the domain name and has blocked that after she labeled enough of them as spam. That's my guess.