I’ve had FTP access to a number of websites for some years using Dreamweaver on a Vista PC with Norton 360.
I’ve just changed to a Windows 10 PC with Norton 360 and transfer the Dreamweaver application and the website settings to this new PC.
Now I can connect to all the websites using FTP with the transferred settings except for a site hosted by Heart Internet which gives the error message -
An FTP error occurred – cannot make connection to host. Your login or password is incorrect.
Freshly entering the username, password etc does not resolve the problem – I downloaded and installed FileZilla to try another approach but that also failed. Having encountered the problem, I reconnected the Vista PC to the internet but that also failed to connect even though I had had no previous problems.
Other people who also maintain the Heart site are not having problems.
From an article on this forum, I tried to access port 21 using DOS ‘
telnet mydomain.co.uk 21’ – this failed with the Heart domain but was successful with my other domains. This suggests to me that for some reason the Heart server is ‘blocking’ me but their response to date is to re-advise the username, password, & port.
I’ve seen on-line advice for checking the connection path with a Linux system – does anyone have any suggestions for a way forward with a Window ?
Thanks in advance.
Debugging in FileZilla gives:
Status: Resolving address of ftp.mywebsite.com
Status: Connecting to xx.xxx.xx.xx:21...
Status: Connection established, waiting for welcome message...
Response: 220 FTP server ready
Command: USER myusername
Response: 331 Password required for myusername
Command: PASS ***********
Response: 530 Login failed. Please verify the username and password supplied, and that FTP has been unlocked. Check your control panel or contact support for more information.
Error: Critical error: Could not connect to server