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I am trying to scan a photo with my Ethernet-connected HP Photosmart C6280 using the latest version of HP Solution Center on Windows 10 Pro 64-bit, clicking Scan Picture as shown in the screenshot below:

HP Solution Center with Photosmart C6280 (Ethernet) connected

This is something I do regularly, but now for some reason I get the following error

"HP CUE-Scanning Flow Component has stopped working"

shortly after the following:

HP Solution Center with Photosmart C6280 (Ethernet) connected -- trying to start scanning

In the Application event log, I see the following related entry:

"HP CUE-Scanning Flow Component has stopped working" -- Application event log

I have rebooted the Windows 10 PC and power cycled the printer. Posts related to the error message that I have found online are from between 2009 and 2013: none mention or seem to have solutions that fit Windows 10.

Has anyone else encountered this issue and managed to resolve it? Might someone simply know better than I how to approach the issue?

Thanks!

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1 Answer 1

Reset to default
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After facing the error "Flow has stopped working", i've updated my sound driver "Conexant HD Audio Driver" and glad that it worked out.

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