The issue is a constant jam on output, the paper exit the fuser and stops just 3 mm before the sheet is released by the fuser. I don't know what causes this problem:

  • The paper gets stuck on the heater roller of the printer.
  • I checked the heater roller, it's working fine.
  • When the transfer roller transfers the page, page comes out a little and then jam.

I cleaned the heater assembly and the transfer roller but the problem persists.

  • What research have you done? HP has a rather comprehensive troubleshooting information on their support site. – CharlieRB Jan 15 '16 at 12:19
  • yes i have read it , it doesn't solve my problem. – AsimRazaKhan Jan 15 '16 at 13:03
  • When you say it gets "stuck on the heater", is it actually adhered to it? – CharlieRB Jan 15 '16 at 13:19
  • Also, have the separation pad and pickup roller ever been changed? These are items that wear and cause the common paper mis-feed and jams. – CharlieRB Jan 15 '16 at 13:26
  • it just stuck , seems that the heater roller stops but its working fine, and the paper feed is Ok. – AsimRazaKhan Jan 15 '16 at 13:29

The problem is caused by the fuser film.

It was not rotating by the heater roller because it tear form the right side.

replaced it solves the problem.

fuser film

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