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So, i have been having a lot of BSODs since I bought my new Laptop. HP 15-ab034tx

I clean installed Windows 10 on it, and it reduced the frequency of BSODs. After that, installing an older version of Graphics Card Driver, reduced the BSODs caused, by it. (I know this sounds a bit different but I guess the newer drivers were not that stable).

After doing all that, I still get BSODs with different errors, like WHEA_UNCORRECTABLE_ERROR, SYSTEM_SERVICE_EXCEPTION, PAGE_FAULT_IN_NON_PAGED_AREA, etc But on debugging them, they all have the same DEFAULT_BUCKET_ID : WIN8_DRIVER_FAULT, but the process differs.

Here is the debugged version of the latest crash

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  gta_sa.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff803`059cba38 fffff803`0384194f : 00000000`00000124 00000000`00000000 ffffe001`79ec0028 00000000`be000000 : nt!KeBugCheckEx
fffff803`059cba40 fffff803`03ad0374 : ffffe001`79ec0028 ffffe001`769f6930 ffffe001`769f6930 ffffe001`769f6930 : hal!HalBugCheckSystem+0xcf
fffff803`059cba80 fffff803`03841e3c : 00000000`00000728 00000000`00000000 fffff803`059cbe70 00000000`00000000 : nt!WheaReportHwError+0x258
fffff803`059cbae0 fffff803`0384219c : ffffe001`00000010 ffffe001`769f6930 fffff803`059cbc88 ffffe001`769f6930 : hal!HalpMcaReportError+0x50
fffff803`059cbc30 fffff803`03842088 : ffffe001`75c93b40 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
fffff803`059cbc80 fffff803`038422c6 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
fffff803`059cbcc0 fffff803`03842450 : ffffe001`75c93b40 fffff803`059cbef0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
fffff803`059cbcf0 fffff803`039d5e7b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff803`059cbd20 fffff803`039d5c31 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
fffff803`059cbe60 00000000`5f26ab30 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
00000000`090ffe00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5f26ab30


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

And here is the zip of all dumps I have Google Drive

Edit: The BSODs are solved. HP Support helped me out by changing some settings of the WiFi adapter.

  • Why are you using a Windows 8 driver on Windows 10? – DavidPostill Jan 24 '16 at 12:44
  • Thats my problem actually, after clean install of Windows 10, I installed all drivers from HP Website except for NVidia Graphics Card Driver, since the Website one was one of the reasons for my BSODs. So, I dont know which driver is causing the error. – Haider Ali Punjabi Jan 24 '16 at 13:55
  • Here are your W10 drivers. support.hp.com/us-en/drivers/selfservice/… – Moab Jan 25 '16 at 23:02
  • which settings were changed? Post all details in your own answer and accept it later – magicandre1981 Mar 1 '16 at 17:28
1

The newest dump from today shows an L2 Cache execution error (ICACHEL2_IRD_ERR):

===============================================================================
Common Platform Error Record @ ffffe00179ec0028
-------------------------------------------------------------------------------
Record Id     : 01d156748c4a7f72
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/24/2016 7:16:17 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe00179ec00a8
Section       @ ffffe00179ec0180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Instruction Execute
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306d4
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe00179ec00f0
Section       @ ffffe00179ec0240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : d4 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe00179ec0240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe00179ec0138
Section       @ ffffe00179ec02c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : ICACHEL2_IRD_ERR (Proc 0 Bank 5)
  Status      : 0xbe00000000081152

The 2nd last dump shows bad instruction pointer:

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.


MODULE_NAME: hardware

FAILURE_BUCKET_ID:  IP_MISALIGNED

This looks like a CPU issue. Run a CPU stresstesting tool (Prime95) and look if you see errors. If you have errors and still warranty, send it to HP to replace the CPU.

  • Ok Thanks I started my laptop today, and as soon as I opened Chrome, it crashed with WHEA_UNCORRECTABLE_ERROR, and in the dump it said WIN8_DRIVER_FAULT with the process name chrome.exe . Then, I started Prime95 as you suggested, and ran torture test Small FTT, and it is still running from past 3 hours without any errors or crashes. Although, it went to sleep, (I dont know why), the Event Viewer said the reason was Application API So shall I keep running it, or can i stop it. I read on internet, in most cases the error is reported within first few minutes of running. – Haider Ali Punjabi Jan 25 '16 at 9:38
  • I ran Prime95 for a few more hours, and when I checked, my laptop had went to sleep due to low battery. When I resumed it, it crashed as soon my account opened. The crash dump again showed Win8_Driver_Fault, but the process this time was Prime95. But I think that was because my laptop had just resumed and had 2% battery remaining. Well here are today's dump files. Hope that you guys would be able to help me through this problems Google Drive – Haider Ali Punjabi Jan 25 '16 at 13:57
  • the latest dumps show now a DCACHEL2_PREFETCH_ERR error, so it still looks like L2 cache issues from the CPU. How old is the laptop? Do you still have warranty? – magicandre1981 Jan 25 '16 at 16:47
  • I yesterday installed Chipset and BIOS latest drivers. Hopefully it might solve the issues. – Haider Ali Punjabi Jan 26 '16 at 4:03
  • Have you seen new crashes? Also check your CPU with the Intel Processor Diagnostic Tool: downloadcenter.intel.com/download/19792/… – magicandre1981 Jan 27 '16 at 17:25

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