My Windows 10 Pro computer has been fine for the past 5-6 months I have been using it. But the past few days, it will get blue screen if left idle for a few minutes.. I have tried updating all drivers I could find, update BIOS, scan hard drives etc but nothing works.. I even reset/downgrade some drivers to the original preinstalled versions but still getting blue screen..

I downloaded blue screen viewer from nirsoft, and it seems to have something to do with ntoskrnl.exe, whatever that is...

Blue screen viewer

In the even viewer, it says bugcheck 0x0000003b :

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff801538eb9af, 0xffffd00026ebd720, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 1952b824-7580-4761-a1b1-8b35a74307ea.

Most forums says it has something to do with video driver (Intel HD Graphics 4600), I have updated my video driver to the latest but still the same..

If anyone want to see the DMP file, here it is: Minidumps, I do not know how to open the file.

The computer is working fine without a single problem if I am using it, but the moment I left it idle for a few minutes, it will get BSOD... this is very annoying since I frequently left my computer idle every now and then...

  • the crashes happen while doing registry operations (nt!NtOpenKeyEx+0xf). Looks like the registry is damaged. – magicandre1981 Feb 17 '16 at 17:25
  • Possibly use process monitor to filter and log registry queries in hopes of identifying the key or the service? technet.microsoft.com/en-us/sysinternals/bb896645 – Yorik Feb 17 '16 at 17:41

Without getting into all technical, you can try these easy steps for a quick fix:

  1. Disable screensaver and all power saving functions (like going to sleep after 15 mins) to eliminate problems caused by Windows entering S3/S4 sleep. If BSOD persists...

  2. Try running this command in an elevated (as Administrator) command prompt to verify and repair damaged system files:

sfc.exe /scannow

Hope one of them works.

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