I once installed windows 10 from USB that I had. Then for a reason, I need a clean install of it. Now when I'm using the USB I'm getting a response saying "A media driver your computer needs is missing. This coould be a DVD, USB or Hard Disk driver. If ou have a CD/DVD or USB flash drive with the driver on it, please insert it now."

It's an ASUS X555LA-XX688D laptop

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What is causing this issue and how do I resolve this?


I was having the same problem a few times while installing Windows 10 on different machine, but today I found a solution that I could test and confirm several times.

In my case:

  • I hit Cancel on this dialog
  • removed pendrive
  • canceled installation (return to 'Install now' screen)
  • installed pendrive in the other USB port
  • clicked 'Install now' button

The screen didn't appear now and installation runs perfectly (well, almost, but that's a different story).

I hope you can confirm that it worked for you as well.

| improve this answer | |
  • Thanks for the help! Turned out that it has some issue with USB. Whichever USB you start with, you have to switch over to another one and then you can continue. – Arumoy Chakraborty Apr 18 '18 at 4:09
  • 1
    Having exact same issue but your solution doesn't do it for us... – ivanivan May 12 '18 at 16:29
  • 1
    This does not work at all. – hey_you Jan 31 '19 at 23:12

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