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I have a user whose audio keeps cutting out on his Lenovo X1 Carbon 20A7. I've written a simple .bat file to restart the Windows Audio service, but this is only a temporary measure.

So far we have done every update known to Lenovo and Microsoft, including a BIOS update.

I've also had the motherboard replaced (which solved the issue for about 3 weeks).

This has had 6 people edit it now, either help or move on please!

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  • Not much to go on. What's the motherboard? Is the user using a dedicated sound card? Is the PC on a surge-protector? Is the PSU old/low-quality? Fluctuations in electricity supply frequency can cause sound cut-outs. Is it the sound that's cutting out or the audio service that's stopping?
    – RJFalconer
    Feb 23, 2016 at 17:15
  • @RJFalconer sorry thought I put that in there, have updated now, it's a laptop X1 Carbon 20A7
    – Lelantos
    Feb 24, 2016 at 9:32
  • Did you check the eventviewer for relevant events?
    – doenoe
    Feb 24, 2016 at 10:46
  • yeah nothing special or audio related the occasional USB issue but not in the same time frame as the audio outages.
    – Lelantos
    Feb 24, 2016 at 17:55
  • Is the problem that the audio service stops, or does the sound cut out for another reason and restarting the audio-service fixes the problem? (Btw superuser and the other stack-exchange sites all operate with an emphasis on community moderation; it's common for your question to be edited for tags/tone/clarity. It's nothing personal)
    – RJFalconer
    Mar 1, 2016 at 12:44

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