I have not updated my Windows system for over 5 months now (Windows 7, 64bit, SP1). This happened by mistake, not on purpose, because Windows update was set to install updates manually with prompting at 3:00 am.

Today I tried to install the updates. The following happened in sequence:

  1. I started updating a set of files totalling to 400 Mb or so, but I had to cancle after 1 minute, because Windows had to restart for a different reason.

  2. After restart, I started update manually again, but it hang on "preparing system for installation".

  3. Subsequently I ran the Windows update fix tool: https://support.microsoft.com/en-gb/gp/windows-update-issues/en

This lead to a partial fix only. The tool ran unfortunately in German. It says "Windows update error" in the second row and the first two items say "not fixed" enter image description here

  1. I ran the update tool again. Now apparently it was reset, since the earlier runs were not visible anymore. I had to search for updates again, which took a long time (3 hours). Then it stopped with error 80244019. See image. It says in german unknown error 80244019. enter image description here

  2. I am now trying to run fix: https://support.microsoft.com/en-us/kb/3102810 right now, but this fix says "Searching for updates on this computer" and does not show progress so far.

  3. After installation of this fix, Windows Update found and installed the updates successfully again.

  4. However: it only find Windows updates and in fact it says "You receive updates: only for windows" on the start page. In fact I remember unchecking a box for "receiving updates for other Microsoft products" following an advice in this thread: Windows Update fails with code 80244019. I did this before installing the MSU in step 5. Now, however, I cannot find this check box back in the MSU setting. See image. How can I now configure MSU to find MS Office updates etc.? enter image description here

Screenshot translation: There are only two check boxes: "Make available recommended updates in the same way as critical updates" and "Allow all users to install updates". An option to to switch on searching for other updates is missing.

Edit: I found a screenshot on MS Office Help which shows how MSU should look and in fact looked before I updated it in step 5. You can see that the checkbox for "other MS products" which is checked in the example disappeared. It is the box I unchecked before step 5. In fact there is another checkbox below the yellow marked area which also disappeared after the MSU update. Very strange.

enter image description here

Again I need your help; perhaps this is a new topic and would deserve a new thread, but because it occures following the fix of the 80244019 problem, I leave it here.

EDIT 2: I opened a new thread adressing the new issue described in step 7 only here: Microsoft update (MSU) does not find updates for other Microsoft products (e.g. Office) after MSU update

  • Run this fixit tool in aggressive mode
    – Moab
    Feb 23, 2016 at 21:58
  • I cannot find the microsoft page for documentation, even google searching for fixit 9665683 does not help, it is a windows update reset tool made by microsoft, aggressive mode completely resets windows updates, cures many issues with windows updates.
    – Moab
    Feb 23, 2016 at 22:34
  • 80244019 = WU_E_PT_HTTP_STATUS_NOT_FOUND - Same as HTTP status 404 - the server cannot find the requested URI (Uniform Resource Identifier). For the hang at installing the MSU, use this workaround: superuser.com/a/1044548/174557 Feb 24, 2016 at 5:21
  • 1
    @NetworkKingPin Is this in response to step 7 (no other product updates found)? The issue that no MSU takes very long and produces errors is solved.
    – tomka
    Feb 24, 2016 at 9:43
  • 1
    I see that now. Thank you for pointing that out. Feb 24, 2016 at 9:48

2 Answers 2


To fix the update problem install https://support.microsoft.com/en-us/kb/3102810.

To fix the missing checkbox problem after the update follow instructions in Microsoft update (MSU) does not find updates for other Microsoft products (e.g. Office) after MSU update.

  • Please quote the essential parts of the answer from the reference link(s), as the answer can become invalid if the linked page(s) change.
    – DavidPostill
    Sep 8, 2016 at 21:23
  • @DavidPostill How could he quote the download link from that microsoft page? This answer suggests installing a patch from a linked page, what else could be possibly quoted? Jan 30, 2017 at 19:56

This issue can be caused by Data Execution Protection being turned Off.

Hold the Windows Key and Press R. Type sysdm.cpl and Click OK.

Then click Advanced -> Settings -> Data Execution Protection.

Select Turn on DEP for Essential Windows Programs and Services only and Click Apply. Click OK.

Reboot your system, and now try updating.

80244019 error


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