first question on this forum, hopefully someone will be able to help.
Laptop: Asus UX31A System: Windows 10 64-bit (upgraded from 8.1), latest updates installed HDD: 256 SSD ADATA
Recently I've been experiencing system freeze for 10-60 seconds, and by that I mean that the system is completely unresponsive, nothing works (nor mouse or keyboard).
From the observations I can tell that this is not a HDD problem as this is hardly utilized during the freeze time, but what caught my attention was the memory.
As I was installing some updates for visual studio and running some other developer tools, I've noticed that the system went into a freeze mode almost on anything I've done, click the start menu given the example, or just clicking on the windows explorer window.. so I've looked at the task manager and have noticed that once the system has hit around the ~30% memory utilization the system locks were more often. As soon as I've released the memory by closing as many process as I could it became more usable.
- there are no 3rd party disk utils installed
- ran the memtest64 overnight, managed to run 4 passes with 0 errors
- once the freeze occurs, hitting the caps lock key does NOT cause the led light to be lit, pretty much like if nothing have happened
- I've updated all the drivers for what I could find (network adapters, wireless controller, hdd and graphics)
I've noticed my D partition was running low on disk space, less then 1GB. I've backed up some data to free up the space up to 10GB. Nevertheless, the pagefile was set to point to C partition which has plenty of space, I'm not sure whether lack of free disk space on one partition would affect the other. At the same time, Windows has decided to update and installed KB3139907 and KB3140743 So far once I put some load on the computer it easily climbs to 50% without any freeze.
Only time will tell whether the problem has been resolved and would be hard now to tell and pinpoint to what exactly might have had eventually resolve the problem. Thanks for the memtest86 tips.
The issue is not resolved at this stage, another observations are:
- I've cleared all the logs in the event viewer. After the freeze happened, there are no errors nor warnings.
- application event log had plenty of "Device Manager Configuration" errors with "Metadata staging failed" messages, happening quite regularly evrey few minutes. I've followed this link with the similar issue and in "System Properties - Hardware - Device Installation Settings I've turned off the "Automatic download bla bla.". I've also changed the link in the registry as per the link above.
- now what happened couple of times during the freeze is that the taskbar disappeared and and and "Couldn't reconnect all network drives" message popped out.
- I've noticed the "System and compressed memory" is taking in between 30% and 40% and never goes below that range. At this point it's my primary suspect. What is this process?
- I've ran the chkdsk and chkdsk with /r option but there were no errors reported
- I've asked ASUS support for the latest drivers for the HDD as there are nowhere to be available [awaiting their response]
The issue is still persisting. Another observations
- I've noticed that this freezing rarely (I don't think I've experienced it at all) occurs right after the restart, no matter how much load I put on the computer (android studio, visual studio, chrome etc RAM > 50%). This freeze happens after I wake the computer from the sleep mode. Might be coincidental
- Originally I've posted suspecting the memory problem, as the freeze happens once the memory is around 30-40%, but not right after the startup.
- freeze does not occur in the safe mode (with networking enabled), at least it didn't happen throughout the whole day testing, with sleep mode activated and deactivated. I've alco noticed that the "system and compressed memory" barely went above 0.2% and 0.1MB and that was with really heavy load on memory (about 65% of 8GB RAM)
- I'm tired of this sht. I'm giving up, one day it works great, can't make it to freeze no matter what I try, the very next it will be crap...