1

2 days before I formatted my Windows 2008 Server SP2 system and reinstalled the same OS. There is a network printer (Ricoh Aficio MP C2030) in my office, which can be used both as a printer and a scanner. I successfully installed the driver to print on my system.

Also I installed the scanner driver (TWAIN driver), which I got from their official website. But I cannot scan documents from the printer. Earlier I used to scan documents through MS Word using the printer. The steps were:

  • Open MS Word
  • Press ALT + IPS
  • A window of Scanner opens in Word.

But now when I press ALT + IPS, MS Word crashes. How can I scan using Ricoh Aficio MP C2030?


UPDATE:

I made the settings in the TWAIN Network Connection Tool.

enter image description here

But still I cannot use the scanner. Other computers in the network can use the scanner.


UPDATE:

I found this link http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001035/0001035358/view/scanner/unv/0110.htm, which says I have to install DesktopBinder Lite. So I downloaded a 64 bit version of it and tried to install. But I got an error-

enter image description here

What to do now?


UPDATE:

This is what i get when I pres ALT+IPS in Word: enter image description here

And when I click Ok: enter image description here

  • check to see if the plug in has been disabled by Word. – Ben Plont Mar 3 '16 at 5:14
  • @BenPlont Can you tell the steps for it ? – Tomin Jacob Mar 3 '16 at 10:48
  • 1
    In word go to file > options ad-ins > manage ad-is. – Ben Plont Mar 4 '16 at 7:24
  • First, fully update Windows via Windows Update for device-oriented items in the Optional section. Give us more info regarding the crashes if they continue. Does the printer work for printing? – harrymc Mar 14 '16 at 8:14
  • @harrymc Windows updates are applied. The printer works for printing. What I came to know is I have to install DeskTopBinder, but am getting the error (stated above) when installing the 64 bit version. – Tomin Jacob Mar 15 '16 at 1:40
1

DeskTopBinder has been discontinued since December 31, 2013. You need another solution.

See the article Scanning in Word 2013 for detailed instructions on how to add a button in the Word toolbar for scanning.

The author also supplies a download file containing a template .docm file and a macro code file (.bas) with a a ready to use solution. You may use the sample and copy the macro code to your Normal.dot file.

For more information, see the article Installing macros.

Another very detailed article describing a similar solution can be found in :

  • Can you explain it a little more? Am not experienced with these. – Tomin Jacob Mar 15 '16 at 10:19
  • I tried this: blog.duklabs.com/?p=200 But the second method told me 'Unable to connect to Scanner or Camera' – Tomin Jacob Mar 15 '16 at 10:34
  • 1
    The best way to gain experience is to go ahead. I mentioned two articles, because between them they should explain the procedure. The article you have found is a very simple method along the same route - I know about it but do not recommend it. Just take the one of my two articles that you like better and go slowly, googling for info as necessary (you will find heaps). – harrymc Mar 15 '16 at 11:00
  • Lets comment the rest here. I added the Fax Server role. From the last link you provided, I tried method 1 in it and was unable to find scanner. – Tomin Jacob Mar 19 '16 at 2:12
  • 1
    Only two possibilities : PC driver or printer firmware. For the PC, try the latest PCL driver with PrinterSwitcher. If this doesn't help, then firmware updates are complicated, since only Ricoh technicians with a valid ID can log into that site. You will then need help from their Support. – harrymc Mar 19 '16 at 10:32

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.