I create a new file on Word 2010. I type a few words. Then I press Ctrl + S to save it or click on the diskette icon on the toolbar. But Word does not save. Does nothing. When I want to close the file clicking the X
button of the window, it prompts me if I want to save the changes or not.
Then I have uninstall MS Office 2010 and installed MS Office 2013. I wanted to understand if the problem is sourced by wrong configuration and/or settings. But NO!
The same problem persists on MS Office 2013 Std too.
I have searched for similar problems on Google, but found no helpful solution. I think it is a macro virus but do not know how to overcome it.
UPDATE by Art Gertner:
Experiencing identical problem. Excel and PowerPoint also affected. Attempted the following:
- Restarting PC
- Deleting
Normal.dot
- Starting in safe mode (
winword /safe
) - Disabling all addons
- Cleaning up
c:/temp
- Checking Office activation status (shows valid license)
- Checking that default file location in word (
options > save > default file location
) is valid path - Creating a new user account (issue is still present)
- Checking the file system with
chkdsk /r
(no effect)
Additional details:
- OS: Windows 7 x64 pro. Office 2010
- Disk encryption is not used
- the issue used to be intermittent for several days. Used to disappear after restart. Now it is permanent. Cannot save documents at all.
File > Open
andFile > save
actions are also affected (nothing happens when clicked)- The following workaround is valid. Use windows explorer to navigate to directory where you want to save the file. Right click to call context menu. Select
New > Microsoft Word Document
. Document is created. Any changes to this document will be successfully saved.
sfc /scannow