Problem
When starting LR all network activity on my WiFi connection stops (as observed in the "Performance" tab of the Task manager) and I can no longer access anything from the web (websites through a browser, LR Mobile in LR, Skype etc).
How can I fix this, or further diagnose what is ging on?
Symptoms
After a short while the WiFi will be shown as having No Internet in the taskbar network overview.
Connectivity can intermittently resume while LR is running for short periods of time, but only resumes as normal once LR is closed (including the diagnostic report showing that all is fine). This does not seem to happen with other Adobe Creative Cloud applications.
Additional Diagnostics
Additional information gathered through tools.
Windows Network Diagnostics
The WND indicates that Windows Sockets registry entries required for network connectivity are missing, but the issue cannot automatically be resolved.
Chrome Connectivity Diagnostics
Shows that an Internet Connection is available
SUMMARY
Test Name: Chrome Internet Disconnected Test
Test ID: 0
Test verdict: No problem detected
CRITERIA
Percentage of TCP sockets that return Internet disconnected status codes below which a no problem verdict is rendered: 100
Percentage of TCP sockets that return Internet disconnected status codes equal to or above which a problem verdict is rendered: 100
DETAILS
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - About to attempt TCP connection #/hostname/port: 0 / gduiwqluca-ccd-testing-v4.metric.gstatic.com / 80
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - Setting TCP timeout length (msec): 10000
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - Creating a TCP socket, number/host/port: 5 / gduiwqluca-ccd-testing-v4.metric.gstatic.com / 80
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - TCP connection established with host/port/status code: gduiwqluca-ccd-testing-v4.metric.gstatic.com / 80 / -105
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - # 0 Chrome Internet connection test returned TCP status code: -105
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - About to attempt TCP connection #/hostname/port: 1 / jdkdrrfbzm-ccd-testing-v4.metric.gstatic.com / 80
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - Setting TCP timeout length (msec): 10000
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - Creating a TCP socket, number/host/port: 6 / jdkdrrfbzm-ccd-testing-v4.metric.gstatic.com / 80
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - TCP connection established with host/port/status code: jdkdrrfbzm-ccd-testing-v4.metric.gstatic.com / 80 / -105
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - # 1 Chrome Internet connection test returned TCP status code: -105
But no DNS Server can be reached
SUMMARY
Test Name: Resolver Present Test
Test ID: 3
Test verdict: Problem detected
CRITERIA
DNS resolver test performs a single DNS query and returns a failing result if a valid response is not returned.
DNS resolver test performs a single DNS query and returns a passing result if a valid response is returned.
DETAILS
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - Attempting to resolve hostname: ccd-testing-v4.gstatic.com
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - DNS server returned DNS query results.
Thu Mar 24 2016 11:13:53 GMT+0000 (GMT Standard Time) - DNS server returned problem status code: -105
Software and Hardware Versions Involved
- Surface Pro 4
- Windows 10 (Version 10.0.10586 Build 10586)
- Lightroom CC 2015.5
Things I have tried that did not help
- Downgrading the LR version to 2015.4
- Turning off WiFi and using a tethered Bluetooth connection via my phone
- Closing the Adobe Creative Cloud application and killing all related processes
