Last week I had a problem with my ASUS laptop and I decided to come here in hopes that you wonderful people might be able to help me.
I was working normally when out of nowhere I got a CRITICAL_PROCESS_DIED BSOD with the usual Windows 8 message "Your PC ran into a problem .... We're just collecting some error information..." and the counter was stuck a 0%. After waiting a while and no progress I decided to press the power button and reset it. After that, the laptop can no longer boot into windows. It boots directly into the BIOS menu and there's little I can do from there.
The laptop has a 128 GB SSD with Windows 8 pre-installed in it and a HHD where I keep all my personal files. The HDD is absolutely fine and I have managed to back up everything but the SSD seems unresponsive. It appears in the SATA configuration menu in the BIOS but if I try to access the BIOS Boot Options the only thing that appears there is the DVD drive or a USB device if I have one connected.
I sent it over to a repair shop and they told they would try to recondition the SSD drive and restore the laptop to factory settings. I think they ran an analysis first and told me the SSD is unusable and it would cost nearly £300 to replace it. For that money and because the laptop is still in warranty I decided not to go ahead with the repair. If I have to I'll send it over to ASUS directly and hope a replacement is covered by the warranty. But because that will take time and I need my laptop urgently I decided to turn to this forum for now and hope there is something I can try and do to fix it.
I've tried accessing the restore to factory settings menu by pressing F9 repeatedly, or pressing and holding, but it still goes straight into the BIOS.
UPDATE: Using a Windows installation disk (not the original one) I was able to access the Command Prompt and run a Disk Analysis. No problems were found or fixed.
Here's some details about the laptop:
- Make and version: ASUS N551-JK
- OS: Windows 8.1 64-bit (Pre-Installed)
- Storage: 128 SSD (OS) and 500 GB HHD
- RAM: 12 GB
Does anyone have any suggestions for solving this? Let me know if you need more information and thank you for the help.