So I use Claro Guatemala for my ISP. I pay for 10/1 service. But for the last few weeks, my internet speeds have been terrible. Most d/l speeds (actual downloads on actual files) show around 10-15 MBps.
If I do a Speedtest on a Claro server, be it in Guatemala, Honduras, or any other country with Claro, I get something like 10.5d/1u. But if I switch to ANY other server, be it in the same city or any other around the world, and my speeds show around 0.5d/1u. Same if I use SpeedOf.me, TestMy.net, etc.
Below is a copy of tracert to google.com. The second jump ALWAYS times out.}
Traza a la dirección google.com [22.214.171.124] sobre un máximo de 30 saltos: 1 3 ms 5 ms 3 ms 192.168.1.1 2 * * * Tiempo de espera agotado para esta solicitud. 3 34 ms 48 ms 15 ms 10.132.4.9 4 54 ms 49 ms 26 ms 10.192.55.42 5 18 ms 41 ms 55 ms 10.192.55.53 6 68 ms 32 ms 21 ms 10.192.41.165 7 52 ms 60 ms 32 ms 10.192.12.38 8 98 ms 181 ms 67 ms xe-10-3-6.mia10.ip4.gtt.net [126.96.36.199] 9 110 ms 85 ms 80 ms 188.8.131.52 10 81 ms 115 ms 69 ms 184.108.40.206 11 82 ms 80 ms 84 ms 220.127.116.11 12 109 ms 72 ms 83 ms mia07s34-in-f14.1e100.net [18.104.22.168] Traza completa.
All my router power/noise levels have been checking out as within normal range. Ive been basically arguing with my ISP about this, as their techs are next to useless...a few have shown up, ran a speed test on their own server and said its fine, others listen to me, but they´ve all been stumped.
I tried changing my DNS on my router, but its blocked, and I cant get into it via telnet. I changed it on my laptop, but it didnt help, if it even made a difference.
What in the world could be causing this? Im fed up trying to get the techs to do this correctly, and I cant figure it out. Any help or suggestion is greatly appreciated.