0

In January of this year, I did a clean install of windows 10 on my laptop. Since then, it has been randomly freezing about 2 to 3 times a week. Before that I had Linux Mint on it and before Mint I had Windows 7. I have seen a lot of questions about this but not many answers. Here is what I have tried:

  1. Did not help.

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

  2. I checked for a bios update. I am running the latest version.

  3. I tried turning off PCI Express Link State Power Management. This did not help either.

It is an Acer Aspire 5750-9460. I never got it to un-freeze but maybe I am just impatient. Usually I just hard poweroff my computer.

  • Does anything get logged in the event log? I have a pc that periodically freezes, in win 10, and it blames the nvid driver. I believe it because the screen goes black. :) I had to hard reset to get it back, 2 hours was the longest I left it. But if the event log has nothing, I am not sure how one would troubleshoot much more. – Seeds Apr 12 '16 at 21:59
  • I would think it is a driver also, but it is hard to tell with out more details. If you don't see anything in the logs you might look in the device manager and see if there are any drivers with issues. Win10 likes to use a lot of generic drivers, so you may want to look up video, sound and the mobo manufacturer's drivers and update all of them if you haven't already. Any details on any errors would be really helpful. – Musselman Apr 12 '16 at 22:11
  • 1
    How old is it? You might want to check your hard disk status. Check your hard drives for SMART errors How can I read my hard drive's SMART status in Windows 7?, and What is the easiest method of checking SMART status for your hard drive? – DavidPostill Apr 12 '16 at 22:18
  • @MusselmanLLC interesting I will look into that. – Marcel Apr 12 '16 at 23:42
  • @DavidPostill it's a new ssd as of January. A pretty well regarded one too I believe. – Marcel Apr 12 '16 at 23:43

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.