I can't get videos to play in Chrome. Every other time, I've had to turn off Hardware Acceleration then turn it back on as described in this answer (Chrome youtube doesn't play/Twitch plays with no sound), but now that doesn't even work! I even tried incognito mode. Videos play in VideoLAN and IE.

chrome settings

Here are some examples of videos that won't play: https://vimeo.com/channels/staffpicks/162334918, https://www.facebook.com/ABC7MorningShow/videos/vb.603158273027819/1198044330205874/

I tried to disable this setting, chrome://flags/#disable-accelerated-video-decode, but it still won't work.

I tried to disable Pepper Flash, chrome://plugins/, but it still won't work.

pepper flash

Version 50.0.2661.75 m, Google Chrome is up to date. They release a new version, Version 50.0.2661.87 m, but it's still broken.

Windows 8.1

  • So, do you have Pepperflash and Adobe' flash? Which one is enabled now? – Alexiy Apr 26 '16 at 6:04
  • Not sure Flash player should make a difference as both services use HTML5 video player and Flash as a fallback... if you're using Chrome (I'm also using 50.0.2661.87 m) then it should work. Try disabling all third party extensions, reset Chrome and even try backing up/re-creating your Chrome profile. – Kinnectus Apr 26 '16 at 6:07
  • @Alexiy Nope, that is the only Flash. I think Chrome disabled NPAPI so external plugins like Flash won't work. Should I try to install Adobe Flash? – Chloe Apr 26 '16 at 19:04
  • @BigChris I did try it in a private browser session which disables all extensions. – Chloe Apr 26 '16 at 19:04
  • @Alexiy These are all the plugins installed: 'Widevine Content Decryption Module - Version:', 'Chrome PDF Viewer (2 files)', 'Native Client', 'Adobe Flash Player - Version:'. – Chloe Apr 26 '16 at 19:07

I had to remove --audio-buffer-size=2048 from the command line shortcut which launches Chrome and restart it. I undoubtedly had to add that a long time ago in order to fix some other problem with Chrome and videos.

It seems many people had this problem too. I saw many results for different operating systems. Here is one for Windows 10 (even though I have 8.1) https://www.reddit.com/r/techsupport/comments/3ffhkz/choppy_audio_in_google_chrome_after_upgrading_to/


I don't know the fix for chrome but I've found that Google Canary tends to work for me when something's gone wrong in chrome. Here's a download: https://www.google.com/chrome/browser/canary.html

  • OK the Canary worked, but all of my extensions and bookmarks are missing! Plus all my open tabs! And saved passwords. It's not really much better than using a different browser. – Chloe Apr 21 '16 at 4:31
  • 2
    This is really a comment and not an answer to the original question. To critique or request clarification from an author, leave a comment below their post - you can always comment on your own posts, and once you have sufficient reputation you will be able to comment on any post. Please read Why do I need 50 reputation to comment? What can I do instead? – DavidPostill Apr 21 '16 at 9:31
  • @Chloe you can sign in into chrome and all your currently open tabs, saved bookmarks and passwords will be synced to any device you login from. You can also do a manual import of your data. This and this may help. – alljamin Apr 26 '16 at 6:11

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