I have a remote employee who works from her laptop, which is joined to the domain. The only connectivity she has with the domain is when she logs in and connects to VPN.
She was on maternity leave for about 3-4 months and just returned now to find that she is no longer able to login on her laptop. It says her username/password is incorrect. However, we verified that it is in fact the correct password.
My assumption is that the password expired and the laptop couldn't connect to the DC to sync with the new password. Unfortunately, she can't remember the local user password either. And if we try to login with a different domain user, it says no logon servers are available to process the request.
Is our only option now to boot into the Windows setup and reset the password?